Experienced in leading and guiding individuals on their spiritual journey, I have a strong background in discipleship. My leadership skills have been honed through effective task organization and successful completion. With a keen focus on the needs of others, I am attentive and responsive to concerns, fostering a supportive and inclusive environment. Adaptable to different work settings, I am flexible and readily adapt to new challenges and responsibilities. Known for organizational abilities, I am committed to upholding HIPAA privacy policies, ensuring the confidentiality and security of sensitive information.
Overview
10
10
years of professional experience
Work History
Staff on Duty
Home of Grace
Gautier, MS
06.2024 - Current
Managed household errands and other essential duties.
Assure clients are attentive to daily schedule
Identified needs of clients promptly and efficiently.
Monitor security cameras, assure there is no strange/harmful activity
Properly handle clients medication according to prescribed/as needed
Prepare breakfast for 10 or more people
Making sure protocol is followed for clients as well as with clients
Following HIPPA guidelines
Attentiveness to clients needs including well being, safety, counsel
Medical Records Clerk
The NeuroMedical Center
Baton Rouge, LA
10.2022 - Current
Reviewed patient charts for accuracy and completeness.
Processed incoming medical records/ disability forms requests.
Maintained a secure filing system for confidential documents.
Understood and followed oral and written directions.
Demonstrated leadership by making improvements to work processes and helping to train others.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of patients promptly and efficiently.
Assisted with patients requests and answered questions to improve satisfaction.
Provided excellent service and attention to patients when face-to-face or through phone conversations.
Approached patients and engaged in conversation through use of effective interpersonal and people skills.
Exceeded patients satisfaction by finding creative solutions to problems.
Assist checking patients out by scheduling follow up appointments as well as any imaging orders.
Assist updating patients charts by assuring accurate phone number, email, mailing address and insurance.
Ophthalmic Medical Technician
Louisiana Eye Care
Denham Springs, LA
07.2022 - 10.2022
Performed patient screenings, including visual acuity tests and intraocular pressure measurements.
Assisted ophthalmologists in performing advanced diagnostic procedures such as slit lamp examinations, fundus photography, fluorescein angiography, and laser treatments.
Administered medications to patients pre-and post-operatively.
Maintained inventory of all medical supplies in the clinic.
Documented patient histories, test results and treatment plans in electronic health records system.
Ensured that all equipment was properly calibrated and maintained according to manufacturer guidelines.
Ordered lenses for eyeglasses when necessary from vendors or laboratories.
Educated patients about eye diseases, their diagnosis and treatment options available to them.
Instructed patients on proper use of prescribed medications related to ocular care.
Monitored patient progress during follow-up visits and reported any changes to the physician immediately.
Prepared examination rooms with appropriate instruments prior to each patient visit.
Scheduled appointments for patients using an electronic scheduling system.
Performed administrative tasks such as filing insurance forms and collecting payments from patients.
Participated in continuing education courses related to Ophthalmic Medical Technician practice standards.
Provided direct assistance to physicians during surgical procedures or exams as needed.
Answered phones calls promptly and responded appropriately to inquiries from patients or staff members.
Prepared patients and administered basic eye exam tests.
Obtained and recorded patient medical history and operated ophthalmic equipment.
Wrote, edited and filed patient medical records, maintaining confidentiality.
Cleaned and performed minor maintenance on examination equipment and glasses.
Transferred knowledge by training ophthalmic assistants, technicians and interns.
Sent patient prescriptions to pharmacies and scheduled future appointments.
Assisted during in-office surgical procedures and collected ultrasound images.
Instructed and educated patients on prescriptions and provider instructions to optimize treatment plans.
Interacted with eye care providers to facilitate patient treatment goals.
Maintained smooth patient flow throughout facility, promoting efficient overall operations.
Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
Communicated with patients to obtain and document medical histories.
Documented patient care by charting patient condition and treatment in records.
Conducted tonometry or tonography tests to measure intraocular pressure.
Determined most appropriate tools and treatments for specific eye problems.
TEAM LEADER
CHICK-FIL-A
Gonzales, LA
05.2021 - 06.2022
SET UP SHIFT CHART FOR HOURLY ROTATION for team members
MAINTAIN A SAFE AND CLEAN WORK environment AT ALL TIMES
STRIVE TO KEEP GOALS MEET WITH SPEED OF SERVICE AND ORDER ACCURACY WHILE MAINTING GREAT HOSPITATLITY
LEADING SHIFTS BY MAKING SURE team members ARE IN THEIR CORRECT POSITION
Taking phone calls and on the spot, problem solving
Time management, organizational skills, friendly customer service and 2nd mile service
2nd mile service is simply going above and beyond average service and making a true connection with customers.
Youth Pastor
Life Church Louisiana
Jonesboro, LA
02.2020 - 05.2021
Developed and implemented weekly worship services for teenagers.
Provided spiritual guidance and mentorship to youth members.
Counseled teens on life issues such as relationships, peer pressure, and self-esteem.
Lead youth group meetings with interactive activities and discussions.
Maintained regular communication with parents of youth members.
Assisted in coordinating special events such as holiday parties, concerts.
Facilitated small groups focused on discipleship development.
Directed weekly youth meetings, special group events and overnight excursions.
Worked with church leadership, parents and volunteers to establish clear goals and guidelines for church youth.
Partnered with parents and offered insights and resources for guiding youth in preferred directions.
Studied and interpreted religious laws, doctrines and traditions.
STORE MANAGER
LOUISIANA ADULT & TEEN CHALLENGE
04.2019 - 05.2020
Set clear expectations for team performance, conduct periodic evaluations, and implement corrective actions or merit increases
Forecasted sales projections, inventory demand, and labor requirements to develop an annual budget
Directed merchandising strategy and enforced standards to achieve memorable product presentation and increase revenue
Coordinated employee schedules for optimum performance and shift coverage
Address and resolve escalated customer complaints and work to restore satisfaction
Identify financial strengths and weaknesses by regularly NCR System
Mentored women student workers on a weekly basis.
Provided spiritual guidance and counseling to members of the congregation.
Assisted in developing strategies for growth and development of existing ministries.
Planned fundraising events such as walk a tho, dinners, other fundraising events to support ministries' needs.
Attended conferences and training sessions relevant to ministry leadership roles.
Encouraged team building among staff members by organizing retreats or fellowship gatherings.
Studied and interpreted religious laws, doctrines and traditions.
Oversaw building management, supplies orders and facility repairs.
SECRETARY/ASSISTANT DIRECTOR
LOUISIANA ADULT & TEEN CHALLENGE
08.2014 - 04.2019
Manage documents on Micro soft word, file paper documents including medical and legal for currents and past persons of program
Manage hours of work on excel spread sheet, set up appointments for functions and events, enter personal information for current persons in program on an online program, managed paper work for court, probation, and jail for current persons, filed all documents, assisted the Director in any office work when necessary.
Education
BASIC -
FRENCH SETTLEMENT HIGH
05.2004
Skills
Schedule appointments and events
Team building
Conflict resolution
Handled medical and legal matters
Navigate Microsoft word, excel spread sheet, google drive
EOB Payment Analyst/Patient Accounting - Reimbursement/Appeals at Desert Valley Hospital / Medical GroupEOB Payment Analyst/Patient Accounting - Reimbursement/Appeals at Desert Valley Hospital / Medical Group