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Associate Principal Engineer

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Information Technology Systems, Project Management, Problem-Solving, Technical Acumen, Active Directory and Azure Active Directory Management, Technical Support, Troubleshooting, Networking, Administrative Experience, Virtualization, Security, Analytical Skills, Collaboration, Leadership, Communication, Support and Optimization, Management, Office 365 proficiency, Client-focused attitude, Ability to work in fast-paced environments, Ability to work under pressure, Teamwork and Independence, Sales and Inventory Data Analysis, CompTIA A+ certification

Dedicated and customer-centric Service Desk professional with 2 years of experience in providing exemplary technical support and assistance to end-users. Proficient in diagnosing and resolving a wide range of technical issues, demonstrating expertise in [mention specific technical skills or software]. Skilled in delivering prompt and effective solutions while maintaining a high level of customer satisfaction. Adept at leveraging Service Now to efficiently manage and track incidents. Strong communicator with excellent interpersonal skills, ensuring clear and concise communication in both written and verbal interactions.

I.T Professional with 2+ years of experience by way of IT Service Desk/Help Desk Support, currently pursuing a Governance Risk Compliance (GRC) Analyst role, Motivated and purposeful with the skillset to utilize security controls to mitigate vulnerabilities, achieve confidentially, integrity and availability of organizational information, and information systems. Skilled with investigating suspicious activity, ability to read and analyze events using various security toolsets.

I am a graduate from Indiana State University with a Bachelor's of Science in Computer Engineering Technology. I currently work at MasTec Clean Energy and Infrastructure, which recently acquired IEA, as an IT Service Desk Analyst I. I am a customer service oriented individual with a vast knowledge in IT at different levels. As my career progresses, I am eager to progress into a Networking or Cybersecurity role to work with what more closely aligns with my experience and degree.

Darcris Laureano

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Service Desk Analyst

Service Desk Agent

Support Engineer II

File Transmissions Intern

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Service Desk Analyst

Service Desk Agent

Support Engineer II

File Transmissions Intern

High School Diploma - undefined

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