Darcy Bleach
Perry Hall,MD
Summary
Experienced administrative professional with expertise in scheduling, customer service, data entry, team management, employee relations, and project management. Demonstrated commitment to delivering exceptional results and ensuring smooth operations. Well-equipped to contribute effectively to any administrative role. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Scheduling manager and employee accounts manager
Wolf Professional Security
09.2016 - Current
- I am currently employed by this company and have been with them for a little over a year now
- I work from home but make visits to the office when needed
- I am in charge of setting our employees (security guards) with the scheduling and payroll software that we recently began using; Humanity/Shiftplanning
- I speak directly to employees both through email, text message and phone calls
- I make sure they understand the software, the basics of logging in and the handbook we add to every new employee's account
- This is not always an easy task; getting all 1,000+ employees onto the software with activated accounts requires time and attention
- I often have to individually track down certain employees, get in touch with them and relay the importance of their account if they want to continue to work with us
- I always remain professional with all employees, even when challenged.
Secretary/Customer Service Support
Training Pro
12.2010 - 03.2011
- I started working for Training Pro after being hired by the company's CEO, Chris Nickerson
- I had just graduated high school that year and this was my first real work experience in an office setting
- It was during this time that I started realizing how much I enjoyed working on the computer and providing customer service
- I also was tasked with creating spreadsheets, charts and tables for the staff working with customer accounts
- This would include everything from data entry to drawing tables and charts for quick comparison and reference
- I left this company because the CEO sold the company off to another entity; many of the employees (though not all) were left without employment.
Front desk
Sunscape Tanning Salon
04.2009 - 06.2010
- This was my first job while I was still in high school
- It was relatively simple work
- I would check customers in using our computers and would also sell products and memberships to new and existing customers
- This job provided me with a great deal of experience, I enjoyed working with the customers and I worked as many shifts as I was allowed
- However, the owner of the company was having financial trouble and was unsure if she would be able to remain in the building she rented
- Ultimately, I graduated high school and left the company.
Education
Associates Degree - undefined
Harford Community College
05.2015
High School Diploma - undefined
Perry Hall High School
06.2010
Skills
- Fast learner
- Excellent typing skills
- Time management
- Promptness
- Good customer service
- Schedule Management
- Administrative Assistant
- Writing: Research and Creative
Timeline
Scheduling manager and employee accounts manager
Wolf Professional Security
09.2016 - Current
Secretary/Customer Service Support
Training Pro
12.2010 - 03.2011
Front desk
Sunscape Tanning Salon
04.2009 - 06.2010
Associates Degree - undefined
Harford Community College
High School Diploma - undefined
Perry Hall High School
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