Darcy Clark
Davenport,IA
Summary
Dynamic 911 Telecommunicator with proven expertise in emergency management and call prioritization at the City of Rock Island. Recognized for enhancing response times through effective communication and critical thinking. Skilled in computer-aided dispatching and known for maintaining composure in high-pressure situations, ensuring public safety and efficient teamwork.
Overview
16
16
years of professional experience
Work History
911 Telecommunicator
City of Rock Island
Rock Island, IL
05.2022 - Current
- Operated multi-line phone systems to efficiently handle emergency calls and inquiries.
- Maintained accurate records of calls, dispatches, and incident reports for effective communication.
- Coordinated with police, fire, and medical personnel to ensure timely emergency response.
- Utilized computer-aided dispatch (CAD) systems to track units and monitor incidents in real-time.
- Provided clear instructions to callers during emergencies, ensuring calm and effective communication.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
Assistant Manger
Hy-Vee
Davenport, IA
03.2010 - 06.2024
- Supported daily operations, ensuring efficient workflow and customer satisfaction.
- Assisted in training new team members on store policies and procedures.
- Implemented promotional displays, driving sales and customer engagement.
- Oversaw cash handling processes, ensuring accuracy and compliance with company standards.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Multi Service Clerk
Scott County Treasurer Office
Davenport, IA
01.2022 - 05.2022
- Assisted customers with inquiries regarding tax payments and property assessments.
- Processed payment transactions efficiently using electronic payment systems.
- Maintained accurate records of financial transactions and customer interactions.
- Collaborated with team members to streamline office procedures for improved efficiency.
Education
GED -
Davenport North High School
Skills
- Emergency management
- Stress tolerance
- Call prioritization
- Law enforcement procedures
- Public safety awareness
- Computer skills
- Active listening
- CPR and first aid
- Teamwork and collaboration
- Dependable and responsible
- Telephone etiquette
- Prioritizing situations
- Good judgment
- Computer-aided dispatching
- Map reading
- Critical thinking
- Emergency medical dispatch (EMD)
Timeline
911 Telecommunicator
City of Rock Island
05.2022 - Current
Multi Service Clerk
Scott County Treasurer Office
01.2022 - 05.2022
Assistant Manger
Hy-Vee
03.2010 - 06.2024
GED -
Davenport North High School