Darcy Martin
Mukilteo,WA
Summary
Dynamic small business owner and designer with a proven track record at Fragile Fit Alterations, excelling in customer relations and service quality assurance. Successfully enhanced customer satisfaction through efficient processes and relationship building, leading to increased repeat business.
Though it has been many years since I have worked in the bar/restaurant industry I am a fast learner. I am extremely outgoing and feel my contagious energy would be an asset to your business. I can be flexible with hours and I am very dependable.
Overview
32
32
years of professional experience
Work History
Owner/designer
Fragile Fit Alterations
Mukilteo, WA
10.1993 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Lead Cocktail Waitress
Drift On Inn
Shoreline, WA
01.1994 - 10.2001
- Adhered to all safety guidelines regarding alcohol service and food handling practices, prioritizing customer wellbeing at all times.
- Ensured timely delivery of orders by accurately communicating with kitchen staff and bartenders.
- Coordinated with management on scheduling needs, balancing employee availability while optimizing coverage during peak times.
- Collaborated with team members to optimize workflow, enhancing overall efficiency during busy hours.
- Contributed ideas for improvement during staff meetings—focusing on enhancing customer satisfaction and streamlining operations.
- Maintained cleanliness and organization of the bar area, contributing to a more enjoyable environment for patrons.
- Provided support to fellow waitstaff as needed, reinforcing teamwork and collaboration within the team environment.
- Boosted sales by upselling premium liquors and promoting daily specials to customers.
- Resolved customer complaints professionally, maintaining positive relationships and fostering ongoing patronage.
- Enhanced customer experience by providing exceptional service and creating a welcoming atmosphere.
- Trained new hires on company policies and procedures, ensuring consistent quality across all team members.
- Developed strong rapport with customers, resulting in repeat business and increased tips.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials, and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
Education
No Degree - Design And Business
Bellevue College
Bellevue, WAHigh School Diploma -
Lindbergh High School
Renton, WA06-1984
Skills
- Customer relations
- Small business operations
- Relationship building
- Service quality assurance
- Attention to detail
- Customer service
- Employee motivation
Timeline
Lead Cocktail Waitress
Drift On Inn
01.1994 - 10.2001
Owner/designer
Fragile Fit Alterations
10.1993 - Current
No Degree - Design And Business
Bellevue College
High School Diploma -
Lindbergh High School