Kym Wheeler
Salt Lake City,UT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with excellent customer service skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
26
26
years of professional experience
Work History
Owner/Designer
The Little Brown Wren
09.2014 - Current
- Manage day-to-day business operations.
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
- Implement marketing strategies to increase brand awareness and attract new customers.
- Organize and attend trade shows and special events to showcase products, network with other businesses and attract new customers.
Customer Relations Manager
Slayton Lewis
09.2005 - 09.2014
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed customer relations on ongoing basis to maximize customer retention.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
School Director
Challenger Schools
09.1998 - 09.2005
- Oversaw day-to-day operations of the school, including staff supervision, facilities management, and budget oversight, ensuring a seamless educational experience for students.
- Boosted faculty morale by providing professional development opportunities and recognizing outstanding achievements.
- Focused on early childhood education initiatives, enhancing kindergarten readiness through targeted interventions during pre-K years.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Communicated with parents to encourage active parental participation in education.
Education
Bachelor of Arts - Education
University of Utah
Salt Lake City, UTSkills
- Customer Relations
- Teamwork and Collaboration
- Verbal and written communication
- Patience and composure
- Customer-focused mindset
- Customer Service
- Effective Multitasking
- Clear Communication
- Fluent in American Sign Language
Timeline
Owner/Designer
The Little Brown Wren
09.2014 - Current
Customer Relations Manager
Slayton Lewis
09.2005 - 09.2014
School Director
Challenger Schools
09.1998 - 09.2005
Bachelor of Arts - Education
University of Utah
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