Darcy Burns
Haslet,TX
Summary
Strategic professional with extensive experience managing operational priorities and enhancing team performance. Skilled in leading and developing talent while ensuring effective resource organization. Proven leadership in planning and problem solving, facilitating collaboration to achieve objectives and maintain operational coverage.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Relationship Associate
Wells Fargo Bank
01.2022 - 08.2023
- Managed emerging middle market commercial accounts, overseeing all aspects of account maintenance.
- Managed account openings and closures, ensuring compliance with organizational standards.
- Addressed product implementation requests from clients and relationship managers through incoming calls and emails.
- Assisted in collecting onboarding and due diligence documents, facilitating research and timely completion.
- Supported East region commercial accounts, improving service delivery.
- Collaborated with team members across the United States in a hybrid remote environment, ensuring efficient task management.
- Demonstrated strong organizational skills to work independently and meet deadlines.
- Multitasked across various systems and programs to efficiently fulfill client requests.
Assistant Branch Manager
Chase Bank
, TX
12.2021 - 01.2022
- Cultivated lasting customer relationships through exceptional service and support, enhancing customer loyalty.
- Identified customer needs and recommended suitable products, contributing to overall customer satisfaction.
- Assisted in daily branch operations and facilitated customer service activities, ensuring smooth branch functionality.
- Trained and mentored high-performing team, boosting productivity and minimizing losses.
- Managed staff schedules and coordinated team activities for optimal efficiency.
- Managed operations during absence, maintaining operational continuity.
- Achieved perfect audit scores, demonstrating strong leadership and effective control management.
- Enforced security policies to protect company assets from theft and damage.
- Monitored branch inventory and ordered supplies for operations.
Education
High School Diploma -
Crossroads Christian Academy
10-2005
Skills
- Customer service
- Issue resolution
- Compliance assurance
- Operations management
- Process improvement
- Written communication
- Supervision
- Team building
- Leadership
- Mentoring
References
- Stephanie Harris, 940-231-4885
- Adam Tarwater, 817-437-6638
Languages
English
Certification
Property and Casualty Producer
Timeline
Relationship Associate
Wells Fargo Bank
01.2022 - 08.2023
Assistant Branch Manager
Chase Bank
12.2021 - 01.2022
High School Diploma -
Crossroads Christian Academy