Darcy Petruna

I have been a stay at home mom for almost 17 years. I have dedicated those years to shaping my kids into the amazing young humans they are. My job included(but not limited to)cooking all meals, providing all snacks, cleaning, laundry, school drop offs and pick ups, volunteering, shuffling them around to various after school activities, homework, school projects, and a lot of multitasking.

• Completed registration paperwork, verifying accurate patient information.
• Updated patient contact information to support accurate electronic medical records.
• Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
• Answered patient questions and inquiries regarding registration process and documentation.
• Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
• Assisted in processing patient payments via cash, checks and credit cards.
• Entered patient information into payment system accurately for billing purposes.
• Explained form wording to patients to help each understand information required.

I helped customers determine which cellular phone, service, coverage area and plan best suited their needs.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Provided primary customer support to internal and external customers.