Darcy Slusser
Visuals And Design
Marietta,GA
Summary
Hard-working Creative with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. While driven to maintain service standards and handling customer satisfaction.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
Supervisor
BHLDN
Atlanta, Georgia
02.2021 - Current
- In charge of visual direction of display and merchandising process from planning through execution to meet company expectations, budgets, and timeline.
- Daily leading the team through customer interactions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain customer appointments and fully staff shifts.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Identified individual employee's unique work styles and adapted management methods.
- Worked with management team to implement proper division of responsibilities and driving forces to support production sales.
- Maintained compliance with company policies, objectives and communication goals.
- Interviewed, hired and trained new employees for production positions.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Set overall vision and provided team leadership.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
- Monitored workflow to improve employee time management and increase productivity.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Prepared, calibrated and monitored production levels to achieve targets.
- Daily active in operating processes for effective shipment to prioritize getting product to the customer.
- Facilitates the sharing of product knowledge, current trends, visual priorities, and brand messaging through daily meetings with team and customer.
Digital Marketing Team Leader
Get Real Ministries
Peachtree City , GA
06.2020 - 04.2021
- Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Created social media content with innovative brand messaging to support new product launches.
- Leveraged tracking data to segment target audiences, trigger campaigns and personalize content.
- Masterminded highly successful digital strategies for various platforms to attract customer engagement.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Helped client develop website portals and social media pages to promote businesses.
- Created content strategies for digital media.
Fashion Hair and Makeup Artist
W.Daly Aveda Salon
Peachtree City, GA
03.2017 - 04.2021
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Maintained and built my own clientele.
- Mastered in the arts of color coordination (for styling purposes).
- Mastered in the arts of styling clients and recommending product based off their personal lifestyles.
- Gained experience in social media marketing to help build and maintain a strong clientele.
- Mentored and trained rising talent.
- Mastered in sew in extensions, and hand-tied extensions.
- Mastered and graduated High Fashion Make-Up Artist
- Completed certified styling, coloring, cutting, extension, makeup, and wax services.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Resolved guest complaints about service or style.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Distributed business outside of the salon such as wedding hair and makeup, fashion shows, and travel gigs to help generate new business.
- Continued education through complimentary business classes and online school.
Team Connector
Citizen Supply
Atlanta, GA
05.2019 - 10.2019
- Connected individuals with available and relevant resources.
- Conducted team leads to promote different programs and educate customers on available product.
- Provided product knowledge and expertise to customers.
- Greeted and connected with customers on personal styling and clothing recommendations.
- Offered styling tips to customers.
- Helped display merch for the sales floor.
- Helped promote sales and acheive sales goals.
- Priortized display placements and organzing the sales floor.
- Help promote each individual brand and follow the brand missions.
Hair Salon Receptionist
Parlor 34 Salon
Newnan, GA
07.2016 - 01.2017
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Escorted clients to spa areas, treatment rooms and offices.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Operated multi-line telephone system to independently handled calls each day.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Listened closely to customer complaints and responded appropriately to issues.
- Achieved specified sales targets by promoting special treatments, additional services and products.
- Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
Education
Associate of Arts - Master Cosmetology
West Georgia Technical College
La Grange, GA 01.2016 - 08.2019
High School Diploma -
East Coweta High School
Sharpsburg, GA 08.2015 - 05.2019
Associate of Arts - Makeup Design, FX Effects
Gwyniss Mosby Makeup Academy
Buckhead, GA 09.2017 - 09.2017
Associate of Arts - Digital Marketing
Udemy Academy
Online 06.2020 - Current
Skills
Priority management
Operations management
Staff Management
Project Management
Strategic planning
Training and mentoring
Negotiation
Attention to Detail
Cultural Awareness
Team Building
Business administration
Brand Representative
Inventory oversight
Forward and Creative - Thinking
Highly Motivated and Creatively Inspired
Organized and Time Efficient
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Supervisor
BHLDN
02.2021 - Current
Digital Marketing Team Leader
Get Real Ministries
06.2020 - 04.2021
Associate of Arts - Digital Marketing
Udemy Academy
06.2020 - Current
Team Connector
Citizen Supply
05.2019 - 10.2019
Associate of Arts - Makeup Design, FX Effects
Gwyniss Mosby Makeup Academy
09.2017 - 09.2017
Fashion Hair and Makeup Artist
W.Daly Aveda Salon
03.2017 - 04.2021
Hair Salon Receptionist
Parlor 34 Salon
07.2016 - 01.2017
Associate of Arts - Master Cosmetology
West Georgia Technical College
01.2016 - 08.2019
High School Diploma -
East Coweta High School
08.2015 - 05.2019