DARCY WASHINGTON-HAWES
Spring,TX
Summary
Professional with strong background in project management, adept at steering complex initiatives from inception to completion. Focused on fostering team collaboration and driving results. Proven ability to handle multiple tasks effectively and efficiently. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Known for adaptability and reliability in dynamic environments.
Overview
32
32
years of professional experience
Work History
Medical Eligibility Specialist III
Texas Health and Human Services Commission
02.2022 - Current
- Functional Purpose: Provide an integrated and streamlined approach to connect individuals to services and supports that; reduce institutionalization; allow individuals to remain in their communities; and promote economic and personal self-sufficiency.
- Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
- Evaluated eligibility criteria for various assistance programs, ensuring compliance with regulatory standards.
- Processed applications and documentation efficiently to expedite service delivery for clients.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
Rural Carrier Associate
United States Post Office
07.2021 - 12.2021
- Functional Purpose: Cases, delivers, and collects mail along a prescribed rural route using a vehicle; provides customers on the route with a variety of services.
- Delivered mail efficiently to designated routes, ensuring timely service and customer satisfaction.
- Managed daily logistics, optimizing delivery schedules for maximum productivity and minimal delays.
- Effectively communicated with local postmasters regarding any discrepancies or special requests encountered during daily deliveries.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
Carrier Services Analyst/Project Lead
Effortless Office
01.2021 - 06.2021
- Provide client support, specifically with multiple telecom and circuit management invoices
- Work with various telecom carriers and/or channel partners in order to manage and coordinate client's network and telecom services
- Led cross-functional teams to enhance project delivery and ensure alignment with strategic goals.
- Streamlined project workflows, improving efficiency and reducing turnaround times for key deliverables.
- Balanced multiple projects simultaneously, maintaining focus on priorities and deadlines.
Team Lead
Effortless Office
01.2018 - 06.2021
- Oversaw daily operations of the Service Coordination Team, ensuring seamless workflow and adherence to company policies.
- Mentored team members, fostering professional growth and enhancing overall performance.
- Established best practices for team collaboration, promoting a culture of continuous improvement and accountability.
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Generated reports detailing findings and recommendations.
Lead Project Manager
CENTURYLINK
12.1993 - 11.2016
- Accountable for Nationwide projects, large, complex and new technology implementations, ensuring optimum financial and quality results under strict schedules.
- Worked closely and communicated directly with the leadership team and clients (internal and external) to ensure alignment of departmental goals as related to the projects.
- Led cross-functional teams to deliver complex projects on time and within budget.
- Coordinated with external vendors to integrate solutions into overall project plans effectively.
- Facilitated regular status meetings, ensuring clear communication among all team members and stakeholders.
- Improved overall client satisfaction with clear communication, consistent status updates, and proactive issue resolution.
Network Engineer II
CENTURYLINK
12.1993 - 11.2016
- Knowledgeable of outside plant, span line design, fiber optic transmission systems, local loop configuration and layout, and digital system design including optical, T-Carrier, and DSL transport along with digital loop carrier
- Responsible for various phases of assigned engineering projects, ensuring the successful completion of all phases within appropriate time and costs
- Prepare and review cost estimates for projects
- Compile and originate the cost and equipment for a formal project request
- Led implementation of network infrastructure upgrades, enhancing system performance and reliability.
- Managed vendor relationships to ensure timely procurement of networking equipment and services in alignment with budget goals.
- Prioritized simultaneous projects to perform effectively under shifting deadlines in fast-paced environment.
Education
Master of Business Administration -
University of Phoenix
Las Vegas, NV05.2011
Skills
- Proficient in MS Office suite applications
- Detail-oriented data management
- Effective communication skills
- Documentation and reporting
- Teamwork and collaboration
- Team Leadership
- Problem-solving
- Multitasking
- Organizational managment
- Interpersonal communication
- Time management
- Continuous improvement
- Customer service
- Case management
- Project Management
- Decision making
Timeline
Medical Eligibility Specialist III
Texas Health and Human Services Commission
02.2022 - Current
Rural Carrier Associate
United States Post Office
07.2021 - 12.2021
Carrier Services Analyst/Project Lead
Effortless Office
01.2021 - 06.2021
Team Lead
Effortless Office
01.2018 - 06.2021
Lead Project Manager
CENTURYLINK
12.1993 - 11.2016
Network Engineer II
CENTURYLINK
12.1993 - 11.2016
Master of Business Administration -
University of Phoenix
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