Dardana Herrera
Lending Support Rep
Pasadena,TX
Summary
Detail-oriented operations and real estate servicing professional with over two years of experience in escrow support, title review, and loan servicing within a high-volume financial environment. Expertise in document processing, data accuracy, and regulatory compliance, complemented by a proven ability to manage sensitive information and facilitate time-sensitive transactions. Recognized for cross-functional coordination and effective problem-solving skills, consistently delivering organized back-office support. Eager to leverage strong administrative and operational capabilities in a detail-driven environment to enhance overall efficiency and productivity.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Real Estate Support Representative
Shell Federal Credit Union
09.2024 - 01.2026
- Assessed customer needs, identified issues, and provided solutions for customer inquiries.
- Maintained accurate records of member interactions and follow-up actions in CRM system.
- Conducted annual escrow analysis reviews for real estate and home equity loans.
- Processed tax and insurance disbursements accurately and on schedule.
- Reviewed and processed home equity payoff requests, lien releases, and insurance documentation.
- Managed payoff processing and escrow account closures.
- Performed credit bureau validations in compliance with internal procedures.
Title Work Processor
Shell Federal Credit Union
05.2023 - 09.2024
- Managed back-office loan processing, including payoff checks, drafts payable, and loan maintenance.
- Carry out title matching and comprehensive title work processing.
- Fulfilled detailed loan file reviews to ensure accuracy and compliance.
- Communicated with branch offices, taxing authorities, and internal departments.
- Completed new title validations to support servicing and lien perfection.
- Assisted in data entry, maintaining accuracy across multiple systems.
Title Work Clerk
Shell Federal Credit Union
03.2023 - 05.2023
- Handled data entry of vehicle information into internal system for registration purposes.
- Updated title files and ensured proper storage of sensitive documents.
- Reviewed applications for discrepancies and resolved issues promptly.
- Processed incoming and outgoing correspondence efficiently to ensure timely delivery.
- Managed filing systems and maintained organized records for easy retrieval.
Receptionist
2 Brothers Auto Services
11.2021 - 02.2023
- Greeted customers and managed front desk operations at the auto service center.
- Processed payments and managed cash register transactions efficiently.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, and took messages from regular clients and partners.
- Performed data entry tasks on the computer system to include any actions or warranties provided towards all clients.
AVID Tutor
Sam Rayburn High School
10.2020 - 04.2021
- Facilitated structured group tutoring sessions focused on critical thinking and problem-solving.
- Provided one-on-one academic support while tracking student progress and participation.
- Collaborated with teachers and staff to support student performance and engagement.
- Ensured adherence to program guidelines and structured learning processes.
- Participated in professional development activities, refining instructional practices and methodologies.
Education
Associate of Applied Science - Business Management - Small Business Entrepreneur
San Jacinto College
Pasadena, TX12-2022
Skills
- Customer service and relationship management
- Ability to work independently and in team-based environments
- Capable to follow instructions and deliver quality results
- Detailed-oriented with strong organizational skills
- Proficient in numerous computer programs, including Microsoft Word, Excel, and Outlook
- Recordkeeping proficiency
Timeline
Real Estate Support Representative
Shell Federal Credit Union
09.2024 - 01.2026
Title Work Processor
Shell Federal Credit Union
05.2023 - 09.2024
Title Work Clerk
Shell Federal Credit Union
03.2023 - 05.2023
Receptionist
2 Brothers Auto Services
11.2021 - 02.2023
AVID Tutor
Sam Rayburn High School
10.2020 - 04.2021
Associate of Applied Science - Business Management - Small Business Entrepreneur
San Jacinto College