Da'Rel Jackson
Houston
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Alorica
Houston, TX
07.2025 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume calls, ensuring timely resolution of issues and adherence to company policies.
- Trained new staff on operational procedures, fostering a collaborative team environment.
- Analyzed customer feedback to identify trends, contributing to service improvement initiatives.
- Developed comprehensive knowledge of products and services, providing accurate information to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Caregiver
Outreach Health Services
Houston, TX
10.2018 - 03.2025
- Maintained a clean and safe environment for patients at all times.
- Documented patient progress and communicated updates effectively to families.
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to healthcare staff.
- Provided companionship and emotional support to enhance patient well-being.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Warehouse Worker
UPS
Houston, TX
09.2022 - 09.2024
- Lifted packages ranging from 25lbs to 75lbs+
- Loaded and unloaded packages, ensuring accuracy in inventory management.
- Maintained cleanliness and organization of work area to enhance safety protocols.
- Collaborated with team members to meet daily production targets consistently.
- Loaded packages by routes and organized by the location number. So packages were in numerical order by section on the delivery truck.
- Assisted in training new employees on safety procedures and equipment usage.
- Monitored equipment performance, reporting issues for timely resolution to minimize downtime.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Caregiver
Pema Healthcare
Houston, TX
05.2016 - 10.2018
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to healthcare staff.
- Provided companionship and emotional support to enhance patient well-being.
- Maintained a clean and safe environment for patients at all times.
- Documented patient progress and communicated updates effectively to families.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
Cashier
Walmart
Woodlands , TX
02.2014 - 05.2016
- Processed customer transactions efficiently at a high-volume retail environment.
- Assisted customers with inquiries and product selections on the sales floor.
- Handled cash, credit, and digital payments accurately during transactions.
- Maintained cleanliness and organization of the checkout area throughout shifts.
Education
Some College (No Degree) - Business Administration
Texas College University
Tyler, TXHigh School Diploma -
Westfield High School
Houston, TX06-2016
Automotive Engineering
Houston Community College
Houston, TX01-2027
Skills
- Customer service
- Time management
- Team collaboration
- Problem solving
- Organizational skills
- Guest relations
- Attention to detail
- Leadership qualities
- Quick typing
- Self-motivated and disciplined
- Professional phone skills
- Effective communication
Affiliations
- In spare time I never stop learning. I enjoy reading books, growing plants or playing basketball.
Timeline
Customer Service Representative
Alorica
07.2025 - Current
Warehouse Worker
UPS
09.2022 - 09.2024
Caregiver
Outreach Health Services
10.2018 - 03.2025
Caregiver
Pema Healthcare
05.2016 - 10.2018
Cashier
Walmart
02.2014 - 05.2016
High School Diploma -
Westfield High School
Some College (No Degree) - Business Administration
Texas College University
Automotive Engineering
Houston Community College