Charlotte Marcais
Broadalbin ,NY
Summary
Adept at insurance verification and patient relations, I enhanced service delivery at St Mary’s Healthcare by streamlining patient registration processes. My background also includes leadership in high-volume food preparation at Capstone Nursing Home, showcasing my ability to train teams and improve productivity. Renowned for professionalism and a deep understanding of healthcare industry needs, I excel in customer service and confidentiality.
Overview
9
9
years of professional experience
Work History
Patient Registration Representative
St Mary’s Healthcare
02.2021 - Current
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered demographic and insurance information to register patients for medical appointments.
Cook/supervisor
Capstone Nursing Home
12.2015 - 02.2021
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
- Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
- Planned and directed high-volume food preparation in fast-paced environment.
Receptionist
Dr Rao
08.2017 - 11.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Education
Boces Medical Assisting
Broadalbin Perth
Broadalbin, NYSkills
- Payment Collection
- Insurance Verification
- Patient confidentiality
- Patient Relations
- Professionalism and Ethics
- Healthcare industry understanding
- Customer Service
Timeline
Patient Registration Representative
St Mary’s Healthcare
02.2021 - Current
Receptionist
Dr Rao
08.2017 - 11.2018
Cook/supervisor
Capstone Nursing Home
12.2015 - 02.2021
Boces Medical Assisting
Broadalbin Perth
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