Summary
Overview
Work History
Education
Skills
Timeline
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Darelle Cromwell

Chicago,IL

Summary

Reliable Flight Attendant with a wealth of expertise in the airline industry. Offering a superb work ethic and a motivated, service-driven personality. Looking to join a top carrier. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

2
2
years of post-secondary education
13
13
years of professional experience

Work History

Flight Attendant

SkyWest Airlines
St. George, UT
07.2016 - Current
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.

Collections Specialist

Financial Asset Management Systems
Sharonville, OH
04.2013 - 07.2016
  • Processed payments and applied to customer balances.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Achieved performance goals on consistent basis.
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.

Front Desk Receptionist

Embassy Suite Hotel
Blue Ash, OH
01.2012 - 06.2016
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.

Education

No Degree - Accounting

Northern Kentucky University
Newport, KY
08.2008 - 06.2010

Skills

Cleanliness and sanitation

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Timeline

Flight Attendant

SkyWest Airlines
07.2016 - Current

Collections Specialist

Financial Asset Management Systems
04.2013 - 07.2016

Front Desk Receptionist

Embassy Suite Hotel
01.2012 - 06.2016

No Degree - Accounting

Northern Kentucky University
08.2008 - 06.2010

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Darelle Cromwell