DARELYNN COOPER
Tucson,AZ
Summary
I am seeking a position to work and grow within a service industry, utilizing customer centric fields
Overview
25
25
years of professional experience
Work History
CLAIMS ADJUSTER
Geico
Tucson, AZ
09.2025 - 04.2026
- Analyzed, evaluated and processed insurance claims to determine coverage, liability and damages in accordance with policy terms and state regulations.
- Communicated regularly with claimants via phone calls, emails or letters regarding status updates or additional documentation requests.
- Handled difficult conversations professionally while maintaining composure during high-stress situations.
CUSTOMER SERVICE REPRESENTATIVE
American Red Cross
Tucson, AZ
05.2021 - 09.2025
- Manage a high volume inbound and outbound workload
- Properly obtain customer information and demographics to provide adequate services
- Communicated greatly with the customer to maintain a great level of quality in service
- Provide and relay information clearly and accurately
- Provide a high level of customer satisfaction and client relations based on outstanding communication, customer satisfactory surveys and internal skills
- Prioritize tasks to meet and accomplish daily duties and responsibilities
CUSTOMER SERVICE REPRESENTATIVE
Agero
Tucson, AZ
04.2001 - 01.2021
- Manage a high volume inbound and outbound workload
- Properly obtain customer information and demographics to provide adequate emergent services
- Communicated greatly with the customer and vendor to maintain a great level of quality in service
- Provide and relay information clearly and accurately
- Provide a high level of customer satisfaction and client relations based on outstanding communication, customer satisfactory surveys and internal skills
- Prioritize tasks to meet and accomplish daily duties and responsibilities
Education
GENERAL EDUCATIONS -
05.1981
Skills
- Microsoft Office
- PowerPoint
- Excel
- Word
- Customer service
- Compassion
- Empathy
Timeline
CLAIMS ADJUSTER
Geico
09.2025 - 04.2026
CUSTOMER SERVICE REPRESENTATIVE
American Red Cross
05.2021 - 09.2025
CUSTOMER SERVICE REPRESENTATIVE
Agero
04.2001 - 01.2021