Daren Le
Garden Grove,CA
Summary
High-energy and dependable salon manager with demonstrated expertise in guest services, product promotion and employee coaching. Excellent knowledge of salon retail products. Conscientious and enterprising manager with commitment to enhancing business operations and team productivity.
Resourceful Salon Manager known for high productivity and efficient task completion. Skilled in customer relationship management, inventory control, and staff training. Excel in communication, leadership, and problem-solving to enhance team performance and client satisfaction.
Overview
16
16
years of professional experience
Work History
Salon Manager
Serenity Nails & Spa
Edwards, Colorado
06.2010 - 03.2026
- Managed daily operations of Serenity Nails & Spa to ensure smooth service delivery.
- Supervised staff to maintain high standards of customer service and satisfaction.
- Trained new employees on salon procedures and customer interaction techniques.
- Developed marketing strategies to attract new clients and retain existing ones.
- Oversaw inventory management to ensure product availability and organization.
- Handled client inquiries, complaints, and service requests promptly and professionally.
- Implemented sanitation protocols to maintain a clean and safe environment.
- Coordinated special events and promotional activities for community engagement.
- Collaborated with suppliers to source high-quality products for salon services.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Oversaw inventory control for retail products and supplies.
- Resolved guest complaints.
- Scheduled employees and oversaw customer appointment calendar.
- Created monthly reports that tracked progress towards goals set by ownership.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Addressed customer problems quickly and according to service standards.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Maintained accurate financial records of all salon transactions.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Supervised banking procedures, cash flow, and accounting processes.
Education
Westminster High School
Westminster, CASkills
- Staff training
- Customer relationship management
- Inventory management
- Marketing strategy
Timeline
Salon Manager
Serenity Nails & Spa
06.2010 - 03.2026
Westminster High School