Daren Simmons
Webb City,MO
Overview
18
18
years of professional experience
Work History
Installation Technician
Total Electronics
Joplin, United States
02.2020 - Current
- Installed and configured new devices and system components.
- Set up networks and computers for business and residential customers.
- Worked closely with network administrators and server engineers to deliver quality service.
- Demonstrated equipment capabilities to customer and responded to questions and complaints.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Provided training on use, troubleshooting and calibration of equipment.
- Responded to service requests during and after business hours.
Systems Administrator
Empire District Utilities
Joplin, MO
03.2007 - 05.2019
- Established network specifications and analyzed workflow, access, information and security requirements
- Provided second-level support for all server class systems
- Resolved issues and escalated problems with knowledgeable support and quality service
- Worked with users to determine areas of technology in need of improved usability
- Standardized job tasks and trained junior team members on industry best practices and standards
- Maintained flexible schedule and responded to after-hours and weekend emergencies
Network Administrator
Empire District Utilities
Joplin, MO
03.2007 - 05.2019
- Ensured continuity of computer and telephone system services for users through technical expertise, assistance and project coordination
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system
- Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations
- Monitored stability of network and wireless services to ensure comprehensive stability
- Maintained network hardware and software and monitored network to ensure network availability to end users
- Assigned application access, security roles and permissions
- Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure
- Performed necessary maintenance to support network availability
Cable Installation Technician
Empire District Utilities
Joplin, MO
03.2007 - 05.2019
- Handled the Purchasing of all related cable,punch down blocks and all end user modules
- Responsible for all installation at Corporate office and all satellite offices including replacement of existing equipment
- Adhered to and kept team in line with established safety regulations and protocols when working on ladders and operating power tools, providing important protection for personnel and customers
- Trained junior members of IT team regarding network security and troubleshooting of data circuits
OMS Administrator
Empire District Utilities
Joplin, MO
03.2007 - 05.2019
- Setup and installation of pc's Software and configuration of satellite and cell modems
- After hour trouble calls
- Working with satellite and cell providers to ensure exceptional and reliable network access
- Developed team communications and information for Managers and Lineman meetings
- Provided training for all drivers using the OMS system
- Database entries for all new devices and operators
1st Level Technician
Empire District Utilities
Joplin, MO
03.2007 - 05.2019
- Configured hardware, devices and software to set up work stations for employees
- Patched software and installed new versions to eliminate security problems and protect data
- Linked computers to network and peripheral equipment, including printers and scanners
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Backed up company data on regular basis, successfully recovering critical information after malware attacks
- Used diagnostic tools to identify hardware failures and replace non-functional components
- Answered calls and emails at company’s help desk, assisting employees and customers with troubleshooting computer issues
Education
BBA - Business Administration
Missouri Southern State University
Joplin, MO05.1996
Electronics Certifications - Electronics Technology
WTI
Joplin, MO06.2006
Skills
- Excellent problem-solving and troubleshooting abilities
- Data Connection and Termination
- Wifi installation and administration
- Cisco Systems knowledge
- Server administration
- System upgrades
- Software testing
- Network development and administration
- Technical analysis
- Hardware knowledge
- Program installations
- Technical support
Timeline
Installation Technician
Total Electronics
02.2020 - Current
Systems Administrator
Empire District Utilities
03.2007 - 05.2019
Network Administrator
Empire District Utilities
03.2007 - 05.2019
Cable Installation Technician
Empire District Utilities
03.2007 - 05.2019
OMS Administrator
Empire District Utilities
03.2007 - 05.2019
1st Level Technician
Empire District Utilities
03.2007 - 05.2019
BBA - Business Administration
Missouri Southern State University
Electronics Certifications - Electronics Technology
WTI
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