Dareneshea Moore
Cordova,TN
Summary
Skilled Mental Health Technician with psychology degree and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft .
Overview
10
10
years of professional experience
Work History
Behavior Technician
AIM Clinic
03.2023 - 05.2023
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Customer Service Representative
Pilot Freight Services
12.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Care Coordinator
Health Connect America
12.2020 - 09.2022
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Completed resident assessments in accordance with current regulations and guidelines.
- Supported patient care excellence via planning and interpretation of programs.
Behavioral Health Technician
AIM Clinic
03.2018 - 09.2019
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Facilitated on-site activities, support groups and outings for clients.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
Sales Associate
Nike
06.2016 - 07.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
Sales Associate
Stride Rite
08.2013 - 09.2015
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
- Solved customer challenges by offering relevant products and services.
Education
Master of Science - Applied Behavior Analysis
University of Memphis
Memphis, TN12.2024
Bachelor of Arts - Psychology
University of Memphis
Memphis, TN11.2020
Skills
- Financial Operations Oversight
- Employee Performance Evaluations
- Expenditure Authorization
- Service Rates Establishment
- Community Re-Entry Planning
- Health Plan Benefits
- Interpersonal Skill Development
- Community Mental Health Programs
- Retail Loss Prevention
- Upselling Techniques
- Sales Goal Attainment
- Financial Management
Timeline
Behavior Technician
AIM Clinic
03.2023 - 05.2023
Customer Service Representative
Pilot Freight Services
12.2022 - 03.2023
Care Coordinator
Health Connect America
12.2020 - 09.2022
Behavioral Health Technician
AIM Clinic
03.2018 - 09.2019
Sales Associate
Nike
06.2016 - 07.2017
Sales Associate
Stride Rite
08.2013 - 09.2015
Master of Science - Applied Behavior Analysis
University of Memphis
Bachelor of Arts - Psychology
University of Memphis
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