Daria Cox
Powell,Ohio
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
Northwest Eye Surgeons
Columbus, Ohio
07.2024 - Current
- Assisted with administrative tasks such as data entry into company databases.
- Participated in regular training sessions related to customer service best practices.
- Managed the distribution of incoming mail, faxes, and packages.
- Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
Patient Services Coordinator
Central Ohio Endodontics
Worthington, OH
05.2023 - 04.2024
- Ensured medical records were accurately updated with patient information.
- Assisted with scheduling appointments for patients.
- Coordinated insurance authorization for procedures and tests.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Processed referrals for specialty care services as needed.
- Performed data entry into electronic health record system.
- Maintained accurate documentation of patient visits and follow-up care plans.
VET ASSISTANT
Village Gate Animal Hospital
Columbus, Ohio
01.2023 - 12.2023
- Performed laboratory tests such as urinalysis, fecal analysis, and heartworm testing
- Aided with radiographs, running bloodwork and reading feces to perform diagnostics
- Communicated effectively with clients regarding their pets' conditions and provided emotional support when needed
- Monitored animals recovering from surgery and notified veterinarians of any unusual changes and symptoms
- Filled medication prescriptions for clients
- Restocked inventory of hospital and laboratory supplies
SALES ASSOCIATE
L.L.Bean Retail Store
Columbus, OH
10.2019 - 12.2023
- Maintained records related to sales for store management.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Conducted inventories on a regular basis to track stock levels.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
ABA Therapist
Hopebridge Autism Therapy Center
Dublin, OH
12.2022 - 11.2023
- Designed, developed and updated specific social or communication programming for individual clients according to presenting needs.
- Analyzed data collected during interventions to determine effectiveness of treatments and interventions used.
- Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings.
- Communicated regularly with parents regarding their child's progress or any changes needed in the treatment plan.
Patient Access Coordinator
Ohio State University
Columbus, OH
01.2021 - 11.2023
- Scheduled appointments for outpatients using the electronic health record system.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Adhered to HIPAA guidelines when handling confidential patient information.
- Answered incoming calls, responded to inquiries, resolved customer complaints and provided assistance as needed.
CSR
Walmart
Hilliard, OH
12.2019 - 12.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Mentored new employees on procedures and policies to maximize team performance.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
High School Diploma -
Delaware Area Career Center
Delaware, OH05.2021
High School Diploma -
Jerome Highschool
Dublin, OH05-2021
Skills
- Data entry
- Customer service
- Problem solving
- Help desk operations
References
References available upon request
Timeline
Receptionist Administrator
Northwest Eye Surgeons
07.2024 - Current
Patient Services Coordinator
Central Ohio Endodontics
05.2023 - 04.2024
VET ASSISTANT
Village Gate Animal Hospital
01.2023 - 12.2023
ABA Therapist
Hopebridge Autism Therapy Center
12.2022 - 11.2023
Patient Access Coordinator
Ohio State University
01.2021 - 11.2023
CSR
Walmart
12.2019 - 12.2022
SALES ASSOCIATE
L.L.Bean Retail Store
10.2019 - 12.2023
High School Diploma -
Delaware Area Career Center
High School Diploma -
Jerome Highschool