Kennedy Erps
Austin
Summary
Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
SHWASH
Austin, TX
08.2025 - Current
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and coordinated meetings for staff, optimizing time management.
- Supported administrative staff in daily operations, fostering teamwork and collaboration.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
Front Office Coordinator
Marriott International, Inc.
Austin, TX
01.2023 - 08.2024
- Managed reservation systems, optimizing room allocations for maximum occupancy.
- Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Aided colleagues, managers, and customers through regular communication and assistance.
Sales Associate
Strait Music Company
Austin, TX
03.2022 - 07.2024
- Maintained accurate inventory records using point-of-sale systems to ensure product availability.
- Assisted customers in selecting instruments and accessories, enhancing overall shopping experience.
- Handled customer inquiries and resolved issues promptly, improving satisfaction ratings.
- Analyzed sales trends to recommend stock adjustments, optimizing inventory turnover rates.
Entertainment and Event Coordinator
Premier Entertainment
Austin, TX
05.2020 - 11.2023
- Coordinated logistics for multiple events, ensuring timely execution and adherence to client specifications.
- Developed and managed event budgets, optimizing resource allocation and reducing costs.
- Led on-site operations, overseeing staff performance and maintaining high service standards during events.
- Created event marketing materials, increasing attendee engagement through targeted promotions and outreach strategies.
Education
Associate of Science - Audio And Technology
Austin Community College
Austin, Texas, TXAssociate of Arts - Business
Austin Community College
Austin, Texas, TXSkills
- Multi-line phone operation
- Appointment setting
- File organization
- Customer service
- Data entry
- Microsoft office
- Event coordination
- CRM software
- Quickbooks
- Data retrieval systems
- Operations management
Internships
Killphonic Rights -Intern
- Metadata
- Sync Licensing
- Artist Relations
Timeline
Receptionist Administrator
SHWASH
08.2025 - Current
Front Office Coordinator
Marriott International, Inc.
01.2023 - 08.2024
Sales Associate
Strait Music Company
03.2022 - 07.2024
Entertainment and Event Coordinator
Premier Entertainment
05.2020 - 11.2023
Associate of Science - Audio And Technology
Austin Community College
Associate of Arts - Business
Austin Community College