Daria Drozdowska
Clifton,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated Customer Service Representative experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Valley National Bank
08.2022 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Customer Service Representative
PSFCU
08.2021 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Referred complex issues relating to online order system or technology to help desk for further evaluation.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Teller
PSFCU
Fairfield, NJ
08.2021 - 08.2022
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Received loan and utility payments, sending funds to correct destinations.
- Handled various accounting transactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Stocked supplies for customers and personal teller station.
- To specify; I've been working as a teller only once or twice a week or none (90 percent of the time I was working in call center department)
Customer Service Representative
Customer Service Representative
Passaic
08.2018 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals
Education
High School Diploma -
HS, Nicolas Name By Nicolaus Copernicus
Jaroslaw, Poland04.2018
Skills
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Customer Data Confidentiality
- Understanding Customer Needs
- Order and Refund Processing
- Verbal and Written Communication
- Database Management
- Patient and Empathetic
- Shipping procedures understanding
- Calm and Professional Under Pressure
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Polish
Native or Bilingual
English
Full Professional
Timeline
Customer Care Representative
Valley National Bank
08.2022 - 06.2024
Customer Service Representative
PSFCU
08.2021 - 08.2022
Teller
PSFCU
08.2021 - 08.2022
Customer Service Representative
Customer Service Representative
08.2018 - 08.2021
High School Diploma -
HS, Nicolas Name By Nicolaus Copernicus