Daria Jonovich
Harrisburg,PA
Summary
Proven in delivering exceptional customer service and problem-solving at Davids Bridal, adept at managing high-stress situations and enhancing customer satisfaction. Demonstrates strong critical thinking and money handling abilities, fostering positive outcomes and efficient resolution of customer concerns. Skilled in active listening and teamwork, significantly contributing to a collaborative work environment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Davids Bridal
01.2024 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Waitress/Table Busser
Skyline Family Restaurant
08.2022 - 06.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree -
Central Dauphin Senior High School
Harrisburg, PA06.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Money handling abilities
- Appointment Scheduling
Timeline
Customer Service Representative
Davids Bridal
01.2024 - 04.2024
Waitress/Table Busser
Skyline Family Restaurant
08.2022 - 06.2023
No Degree -
Central Dauphin Senior High School