Daria Laramee
Fitchburg,MA
Summary
Customer-focused professional with 7+ years of experience in call centers, sales, and administrative environments. Known for handling escalated issues, learning new systems quickly, and maintaining high customer satisfaction in fast-paced settings.
Overview
1
1
Certification
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Customer Service Representative
Advanced Cable ties
Gardner, North Massachusetts Dakota
02.2026 - Current
- Assisted customers with product inquiries and order status updates, enhancing overall customer satisfaction.
- Resolved customer complaints through effective communication and problem-solving skills.
- Facilitated return merchandise authorizations, streamlining return processes and improving customer experience.
- Collaborated with team members to streamline support processes and improve efficiency.
- Reviewed and corrected fellow CSR orders for errors across different territories, ensuring accuracy and consistency in order processing.
- Managed a territory and a portfolio of customers.
- Served as interim Regional Sales Manager while the search for a new candidate was conducted.
Contact Center Agent
Rue Gilt Groupe
11.2021 - Current
- Promoted to Tier 2 Agent for exceeding performance targets
- Resolved complex order issues, refunds, and international cases to enhance customer satisfaction
- Utilized de-escalation techniques to effectively retain customers during challenging interactions
- Navigated multiple platforms, including Zendesk, RADIAL, and Riskified, to manage customer inquiries.
Inside Sales Representative
Renewal by Andersen
02.2019 - 07.2021
- Identified and assessed leads for consultation scheduling and scheduled in-home consultations
- Managed high-volume inbound/outbound calls to ensure customer engagement
- Qualified leads and coordinated in-home consultations to facilitate sales opportunities
Scheduling Agent (Temp)
Westaff / Mart Transportation
08.2017 - 12.2018
- Coordinated scheduling for transportation services across various routes and clients.
- Coordinated non-emergency medical transportation services for clients across Massachusetts, ensuring timely arrivals and departures
- Managed communication with drivers regarding schedule changes and updates.
- Utilized scheduling software to optimize route assignments and minimize delays.
- Organized data in Excel spreadsheets to support project management
Education
Leominster High School - High School Diploma, Leadership
Leominster High School
09.2013 - 06.2017
Skills
- Customer Service & Retention
- Call Center Operations
- Zendesk
- RADIAL
- Riskified
- Scheduling & Admin Support
- Microsoft Office Suite
- POS Systems
- IQMS
- Epicor
- SPS Commerce
- Conflict Resolution
Certification
Valid Driver’s License
Timeline
Customer Service Representative
Advanced Cable ties
02.2026 - Current
Contact Center Agent
Rue Gilt Groupe
11.2021 - Current
Inside Sales Representative
Renewal by Andersen
02.2019 - 07.2021
Scheduling Agent (Temp)
Westaff / Mart Transportation
08.2017 - 12.2018
Leominster High School - High School Diploma, Leadership
Leominster High School
09.2013 - 06.2017