Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies and Interests
Languages
Timeline
Generic
Carmen Nelson

Carmen Nelson

ORLANDO,FL

Summary

Passionate and purpose-driven professional with over 15 years of experience in customer service, data entry, logistics, and ministry leadership. Certified in Mental Health Coaching, Cybersecurity, and Clergy. Adept at blending technical skills, compassionate care, and creative storytelling. Strong background in warehouse management, administrative support, and ministry operations. Enthusiastic about using technology, writing, and design to empower others and make a meaningful impact.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Customer Service Representative → Data Entry Clerk

IntouchCX
12.2024 - Current
  • Provide remote support to clients, addressing inquiries, processing transactions, and resolving issues across different platforms (chat, email, phone).
  • Manage client data entries accurately and securely, ensuring proper recordkeeping and timely communication.
  • Work closely with the technical team to ensure issues are resolved and escalated appropriately, maintaining high customer satisfaction standards.
  • Resolved customer inquiries efficiently through multiple communication channels, enhancing overall customer satisfaction.
  • Maintained accurate records of customer interactions, ensuring data integrity and compliance with company standards.

Customer Service Representative → Data Entry Clerk → Warehouse Manager

Paula White Ministries
08.2016 - 10.2023
  • Delivered compassionate, timely support to ministry partners and donors.
  • Managed donor databases and processed transactions accurately.
  • Led warehouse operations, inventory management, and event logistics, ensuring smooth execution of outreach campaigns.
  • Shipping and Receiving
  • Worked with pastoral leadership to coordinate and oversee logistics for ministry events and media productions.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Provided support to team members, fostering a collaborative environment for service delivery.

Guest Services & Park Operations

Busch Gardens
08.2006 - 05.2009
  • Delivered excellent customer experiences in a high-traffic, theme park setting.
  • Managed guest concerns, safety, and satisfaction across multiple departments.
  • Trained staff and maintained high operational standards.
  • Manage Airblower for Park cleaning and maintain a good experience for every guest.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Certified Nursing Assistant (CNA)

Tampa Health & Rehab
01.2003 - 07.2006
  • Delivered compassionate care to elderly and disabled patients, managing daily living activities and medical appointments.
  • Maintained patient confidentiality and ensured care quality through accurate records.
  • Bathing and feeding of Patients as well as maintaining good record.
  • Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
  • Assisted nursing staff with patient assessments and developed individualized care plans.
  • Monitored vital signs and reported any changes in patient conditions promptly.

Education

No Degree - Cybersecurity Certification Program

Masterschool
02-2024

Associate of Science - Computer Science

Remington College
Tampa, FL
06-2006

Skills

  • Customer Service & Retention
  • Data Entry & Record Management
  • Cybersecurity Foundations
  • Graphic Design (Canva, Adobe Express)
  • Inventory & Warehouse Management
  • Clergy & Pastoral Counseling
  • Conflict Resolution
  • Technical Troubleshooting
  • Microsoft Office Suite Google Workspace
  • Mental Health Coaching & Support
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • American Association of Christian Counselors (AACC) - Certified Mental Health Coach
  • Clergy Ordination - Licensed and Ordained Minister

Hobbies and Interests

Writing & Publishing, Digital Art & Graphic Design, Public Speaking & Ministry Outreach, Music Creation & Worship, Mentoring Youth & Families

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative → Data Entry Clerk

IntouchCX
12.2024 - Current

Customer Service Representative → Data Entry Clerk → Warehouse Manager

Paula White Ministries
08.2016 - 10.2023

Guest Services & Park Operations

Busch Gardens
08.2006 - 05.2009

Certified Nursing Assistant (CNA)

Tampa Health & Rehab
01.2003 - 07.2006

No Degree - Cybersecurity Certification Program

Masterschool

Associate of Science - Computer Science

Remington College

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