Daria Maze
Arab,AL
Summary
Experienced duty manager proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success.
Overview
21
21
years of professional experience
Work History
Manager on Duty
Walkers bed&breakfast
Arab, AL
04.2021 - 12.2023
- Monitored staff performance and provided feedback to ensure quality customer service.
- Assigned tasks to employees and monitored progress of projects.
- Ensured compliance with safety regulations, company policies, and procedures.
- Audited cash registers at the end of each shift for accuracy.
- Maintained inventory levels by ordering supplies as needed.
- Created schedules for staff members according to business needs.
- Resolved customer complaints in a professional manner.
- Trained new employees on job duties and company policies.
- Provided guidance and support to team members when needed.
- Handled employee relations issues such as disciplinary action or terminations.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Performed administrative tasks such as filing documents or preparing reports.
- Interacted with customers regularly to ensure their needs were met.
- Responded to customer questions regarding products, prices and availability.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Monitored employee productivity to provide constructive feedback and coaching.
- Conducted regular team meetings to discuss operational issues.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Proposed or approved modifications to project plans.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
Exxon Gas Station
Albertville, Alabama
04.2020 - 12.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
Secretary
Maze&Maze construction llc
Boaz, Alabama
02.2016 - 08.2023
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Lead Cashier
Circle K
Bessemer, Alabama
07.2020 - 04.2022
- Greeted customers and provided excellent customer service.
- Assisted with training new cashiers in departmental operations and procedures.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Processed returns and exchanges efficiently while adhering to company policies.
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
- Provided support to other departments when needed such as stocking shelves or running register.
- Handled escalated customer service issues professionally and courteously.
- Conducted weekly inventory checks to ensure product availability for customers.
- Organized backroom operations including receiving, storing, restocking merchandise.
Assistant Manager
Dollar General
Boaz, AL
01.2003 - 11.2007
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Produced thorough, accurate and timely reports of project activities.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Arab High School
Arab, AL08-1993
Some College (No Degree) - Business Administration And Management
Wallace State Community College - Hanceville
Hanceville, ALSkills
- Sales and Marketing
- Staff Training and Development
- Scheduling proficiency
- Technical knowledge
- Policy Enforcement
- Inventory Control
- Training and mentoring
- Staff Discipline
- Goal-Oriented
- Waste Reduction
- Inventory Oversight
Timeline
Manager on Duty
Walkers bed&breakfast
04.2021 - 12.2023
Lead Cashier
Circle K
07.2020 - 04.2022
Assistant Manager
Exxon Gas Station
04.2020 - 12.2023
Secretary
Maze&Maze construction llc
02.2016 - 08.2023
Assistant Manager
Dollar General
01.2003 - 11.2007
High School Diploma -
Arab High School
Some College (No Degree) - Business Administration And Management
Wallace State Community College - Hanceville