Summary
Work History
Education
Skills
Timeline
pwb

Daria Torres

Philadelphia ,Pennsylvania

Summary

Experienced with food and beverage management, delivering operational excellence and customer satisfaction. Utilizes strategic planning and team coordination to optimize performance. Track record of enhancing service quality and maintaining high standards in fast-paced environments. Customer service-focused hospitality Manager/Supervisor with expertise and content knowledge of food safety and sanitation expectations. Built career of 8 years in a Management setting with 19 total years of experience in providing quality food, beverages and service. Highly skilled in managing employees through training and scheduling areas. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Work History

Food and Beverage Manager

Wawa Food Markets
9377 Krewstown Rd Philadelphia, PA 19115
01 2025 - Current
  • Coordinated daily and nightly shift safety and sanitation procedures for all of location
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Assisted in financial management tasks such as budget , forecasting revenue projections, and monitoring budgets
  • Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
  • Responsible for daily cash management process, including cashand coin order and lottery managment

Customer Service Supervisor

Wawa Food Markets
10901 Bustleton Ave Philadelphia, PA 19116
09 2021 - 12 2024
  • Created customer support strategies to increase customer retention.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coached employees through day-to-day work and complex problems.
  • Shift cash managment process
  • Adhered and employed food and beverage standards not limited to but including Board of Health standards and third party inspector visits for food and facility safety standards

Team Supervisor

Wawa Food Markets
6400 Bustleton Ave Philadelphia, 19149
03 2018 - 09 2021
  • Oversight of assigned shift operations
  • Food and beverage safety standards
  • Shift cash management
  • Addressing and escalatung as needed any customer concerns as they arose

Education

GED -

Community College of Philadelphia
03.2008

Skills

  • Safe food handling
  • Workflow planning
  • Kitchen equipment operation and maintenance
  • Cost controls
  • Organization and Time Management
  • Decision-Making
  • Critical Thinking

Timeline

Food and Beverage Manager

Wawa Food Markets
01 2025 - Current

Customer Service Supervisor

Wawa Food Markets
09 2021 - 12 2024

Team Supervisor

Wawa Food Markets
03 2018 - 09 2021

GED -

Community College of Philadelphia

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