Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Darian Carroll

Morrison,CO

Summary

Knowledgeable Service Writer with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.

Previously a dedicated Service Technician at GC Electric with a strong mechanical aptitude and exceptional customer service skills. Proven track record in installation and repair, effectively troubleshooting electrical systems while adhering to safety protocols. Recognized for fostering customer relationships and enhancing satisfaction through clear communication and technical expertise.

Overview

8
years of professional experience

Work History

GC Electric

Service Technician
09.2024 - 01.2025

Job overview

  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring any problems dealing with electrical systems
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.

Choice Electric

Electrical Apprentice
04.2024 - 08.2024

Job overview

  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Terminated wiring and connected circuits with correct techniques.
  • Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.
  • Developed practical skills by actively participating in hands-on training sessions under the guidance of experienced electricians.
  • Exceeded expectations for apprenticeship requirements, completing assigned tasks accurately and efficiently under minimal supervision.

Alpine Electric

Electrical Apprentice
12.2021 - 04.2024

Job overview

  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Terminated wiring and connected circuits with correct techniques.
  • Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.
  • Installed new electrical components and fixtures safely and tested after installation.

Phil Long Ford of Denver

Service Advisor
06.2018 - 12.2021

Job overview

  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.

Walmart

Electronics Sales Associate
08.2019 - 03.2020

Job overview

  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.

AMC Theaters

Theater Crew Member
11.2016 - 05.2018

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
  • Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.

Education

Bear Creek High School
Lakewood, CO

High School Diploma
05-2018

University Overview

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Valid Driver's license
  • Punctual and reliable
  • Mechanical aptitude
  • Troubleshooting

Timeline

Service Technician
GC Electric
09.2024 - 01.2025
Electrical Apprentice
Choice Electric
04.2024 - 08.2024
Electrical Apprentice
Alpine Electric
12.2021 - 04.2024
Electronics Sales Associate
Walmart
08.2019 - 03.2020
Service Advisor
Phil Long Ford of Denver
06.2018 - 12.2021
Theater Crew Member
AMC Theaters
11.2016 - 05.2018
Bear Creek High School
High School Diploma
Darian Carroll