Darian Chang
Client Services Specialist
Henderson,NV
Summary
Multifaceted administrative professional with a background in operations and wellness services. Client-focused and detail-oriented, with a strong work ethic and dedication to support high-performing teams and streamline workflows. Renowned for adapting to dynamic environments and making significant contributions to organizational success.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Client Success Coordinator
Project Wellbeing
02.2025 - Current
- Managed end-to-end onboarding and orientation for new clients, delivering luxury tours, and contributing to the highest membership revenue in company history (June 2025).
- Collaborated cross-functionally with medical operations and multiple service departments to enhance client satisfaction; served as the primary liaison between high-end clientele and each department.
- Oversaw CRM system updates and pipeline tracking, streamlining lead management, and providing actionable insights that improved client acquisition and engagement.
- Provided executive-level administrative support, including calendar management, membership operations, drafting communications, and coordinating within the team.
Performance Coach
Project Wellbeing/South Shore Country Club
10.2024 - 02.2025
- Developed customized fitness plans tailored to each client's individual goals and needs.
- Developed corrective exercise programs for elderly clients healing from injuries and/or dealing with recurring pain.
- Programmed and led group fitness classes.
- Provided guidance and support to help clients safely perform exercises and prevent injury.
Wellness Assistant
Project Wellbeing
10.2023 - 02.2025
- Provided exceptional customer service to clients and members, assisting with front desk and administrative needs.
- Experience with hyperbaric oxygen chambers and multiple biohacking and recovery amenities.
- Maintained accurate records of client appointments, payments, and progress notes to ensure seamless coordination of services
- Maintained cleanliness throughout fitness and treatment areas, biohacking/recovery amenities, locker rooms, and the front desk.
Personal Trainer
EoS Fitness
07.2023 - 10.2024
- Created exercise routines for clients, accommodating for their goals.
- Introduced new exercises, while instructing and monitoring movements to ensure safety and accuracy of execution.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained a positive and motivating attitude throughout sessions.
Server
Hot N Juicy Crawfish
08.2021 - 05.2022
- Greeted and sat customers at their table, thoroughly discussed menu and took meal and drink orders.
- Maintained cleanliness by sweeping, mopping, and tending to restrooms and expo.
- Up sold menu items such as appetizers and mixed drinks to enhance sales numbers.
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
Apparel Associate
DICK's Sporting Goods
08.2020 - 01.2021
- Greeted customers, identified needs and provided product advice.
- Selected, recommended and located merchandise based on customer needs.
- Worked to ensure a neat and attractive sales environment, assisted in the setup of visual displays, and correctly labeled and tagged items.
Server
Teharu Sushi
10.2017 - 08.2018
- Greeted customers, sat them at their table and took drink orders and requests from the kitchen.
- Packed and replenished side dishes and sauces before, throughout and after shifts.
- Made suggestions to customers based on preferences.
- Maintained cleanliness by sweeping, mopping, and tending to restrooms and expo.
Education
Bachelor of Science - Kinesiology
University of Nevada, Las Vegas
Las Vegas, NV 08.2018 - 12 2023
Skills
- Administrative Leadership & Operations
- Collaborative Teamwork & Cross-Functional Communication
- Customer Relationship Management (CRM)
- Data Analysis & Reporting
- Multitasking & Time Management
- Project & Sales Management
- Relationship Building & Client Retention
Certification
Certified Personal Trainer, International Sports Science Association
Timeline
Client Success Coordinator
Project Wellbeing
02.2025 - Current
Performance Coach
Project Wellbeing/South Shore Country Club
10.2024 - 02.2025
Wellness Assistant
Project Wellbeing
10.2023 - 02.2025
Personal Trainer
EoS Fitness
07.2023 - 10.2024
Server
Hot N Juicy Crawfish
08.2021 - 05.2022
Apparel Associate
DICK's Sporting Goods
08.2020 - 01.2021
Bachelor of Science - Kinesiology
University of Nevada, Las Vegas
08.2018 - 12 2023
Server
Teharu Sushi
10.2017 - 08.2018
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