Joshua Pickering
Buffalo,NY
Summary
Driven Management Trainee enthusiastic about learning ins and outs of business while further advancing top-notch management skills. Adept leadership with complex problem-solving record. Detailed approach to cultivating strong employee relations.
Overview
6
6
years of professional experience
Work History
Client Success Coordinator
The Buffalo News
Buffalo, NY
07.2024 - 01.2025
- Created ads for the Clients
- Input billing for clients.
- Made reports for all Clients
Assistant Manager
Hertz
08.2021 - Current
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Ran day to day functions when Branch Manager was out sick or on vacation.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Prepared rentals for the next customer.
Manager Trainee
Hertz
02.2021 - 08.2021
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Explained services and products to customers in friendly and engaging way.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
Aldo
10.2018 - 02.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Midlakes High School
2011
Skills
- Inventory management
- Accurate money handling
- Employee training
- Team leadership experience
- Good communication skills
- Clean and professional
Timeline
Client Success Coordinator
The Buffalo News
07.2024 - 01.2025
Assistant Manager
Hertz
08.2021 - Current
Manager Trainee
Hertz
02.2021 - 08.2021
Assistant Manager
Aldo
10.2018 - 02.2021
High School Diploma -
Midlakes High School
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