CHERLYN BALL
Aubrey,USA
Summary
Results-driven Administrative Professional with over 15 years of experience enhancing business operations and client success. Expertise in office management, project coordination, and financial administration. Proven ability to streamline workflows, manage scheduling, and support construction teams with material coordination and logistics. Certified in QuickBooks Online, QuickBooks Desktop, and QuickBooks Payroll.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Client Success Coordinator
EON CONSULTING, LLC
Denton, TX
12.2025 - 07.2026
- Acted as the main liaison among clients, technical teams, and leadership.
- Provided proactive client updates, follow-up communications, and issue resolution support.
- Monitored and managed service requests, ensuring timely assignment, tracking, and resolution of tickets.
- Coordinated with service desk technicians, project teams, and leadership to streamline workflow progress.
- Escalated stalled or aging service issues and tracked progress through resolution.
- Maintained accurate client records, documentation, and service communications.
- Supported onboarding processes and service transitions.
- Contributed to process improvements that enhanced workflow efficiency and elevated customer experience.
Office Manager
PROACTIVE TECHNOLOGIES, INC.
Carrollton, TX
04.2015 - 12.2025
- Oversaw daily office operations and administrative functions for technology services company, ensuring smooth workflow and efficient support.
- Managed calendars, scheduled meetings, coordinated appointments, and supported internal and external communications.
- Coordinated employee onboarding, personnel records, HR documentation, and administrative processes.
- Coordinated vendor relationships, purchasing, and receiving of office supplies to maintain inventory and support operational needs.
- Processed accounts payable, accounts receivable, invoicing, payroll, and bank reconciliations using QuickBooks.
- Prepared financial reports and completed monthly Texas sales tax filings.
- Streamlined office workflows and maintained organized systems to enhance business operations and team collaboration.
- Supported customers with account inquiries, service-related issues, and general customer service needs.
Customer Service & Administrative Support
EARTHWIZE RECYCLING
Ontario, CA
10.2010 - 11.2013
- Provided customer service and administrative support in a fast-paced recycling and environmental services environment.
- Addressed customer account questions, service requests, scheduling, and general inquiries to enhance customer satisfaction.
- Facilitated scheduling and coordination of recycling services, resolving customer concerns with professionalism and efficiency.
- Coordinated service information and communicated effectively with customers, drivers, vendors, and internal teams to streamline operations.
- Maintained accurate customer records, documentation, and administrative files.
- Assisted with data entry, invoicing, paperwork, and daily office operations.
Administrative Assistant / Dispatcher
SW ADMINISTRATORS (NPL CONSTRUCTION CO.)
Ontario, CA
02.2009 - 09.2010
- Scheduled and dispatched crews, coordinated job information, and maintained accurate project documentation.
- Provided administrative and dispatch support for construction operations and field crews.
- Coordinated daily communications between construction teams, office staff, vendors, and project personnel.
- Supported construction projects for gas company operations by coordinating project needs and facilitating communication.
- Coordinated materials, supplies, and equipment to ensure crews had necessary resources for timely project completion.
- Assisted construction teams with ordering and coordinating shoring materials and plates required for field crews and job sites.
- Communicated with customers, contractors, vendors, and field personnel to support daily construction activities.
- Managed administrative tasks, data entry, and record-keeping to streamline office support and enhance operational efficiency.
Customer Service Representative
SPRINGBOARD
11.2006 - 12.2008
- Assisted customers with the bankruptcy counseling process and helped direct them to the appropriate counseling resources.
- Guided customers in preparing for required counseling sessions and explained the information needed to complete the process.
- Assisted customers with scheduling and session preparation while providing professional and compassionate customer service.
- Maintained accurate customer information and documentation.
- Answered questions, provided clear instructions, and helped customers navigate the counseling process.
- Managed administrative tasks and supported daily office operations.
Education
High School Diploma -
Corona Centennial High School
Corona, CA05-2003
Skills
- Client success
- Client Onboarding
- Customer Account Management
- Client Relationship Building
- Service Level Management
- Issue resolution
- Process improvement
- Service Metrics Tracking
- Project Coordination
- Office & Operations Management
- Administrative Support
- Calendar management
- Scheduling management
- Invoicing
- Accounts Payable & Receivable
- QuickBooks Online/Desktop/Payroll
- CRM software
- CRM & Ticketing Systems
- Microsoft Office Suite
- Google Workspace
- SAP
- TeamViewer
- Zoom
- Customer Engagement
- Client relations
- Team communication
- Deadline management
- Vendor Management
- CRM software
- Deadline management
Certification
- QuickBooks Online Certified
- QuickBooks Desktop Certified
- QuickBooks Payroll Certified
- Bookkeeping Certification
Timeline
Client Success Coordinator
EON CONSULTING, LLC
12.2025 - 07.2026
Office Manager
PROACTIVE TECHNOLOGIES, INC.
04.2015 - 12.2025
Customer Service & Administrative Support
EARTHWIZE RECYCLING
10.2010 - 11.2013
Administrative Assistant / Dispatcher
SW ADMINISTRATORS (NPL CONSTRUCTION CO.)
02.2009 - 09.2010
Customer Service Representative
SPRINGBOARD
11.2006 - 12.2008
High School Diploma -
Corona Centennial High School