Brittany Harris
North Carolina
Summary
Bridging client needs with performance-driven marketing execution to enhance engagement and achieve business outcomes. Proven success in increasing client satisfaction by 30% through tailored communication and managing high-profile accounts, while leveraging data-informed strategies and CRM systems to drive measurable results.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Client Success Coordinator
INTRINSIC DIGITAL
Remote
08.2024 - 04.2026
- Managed client success initiatives across apartment, hotel, and restaurant geofencing divisions.
- Achieved measurable business growth through data-driven marketing strategies while strengthening client relationships.
- Delivered robust campaign results by managing client accounts and guiding strategic alignment.
- Executed digital advertising campaigns on various platforms, collaborating with cross-functional teams.
- Oversaw project workflows in Asana to ensure alignment between sales and ad operations teams.
- Maintained detailed project timelines and deliverables, ensuring effective deadline management.
- Leveraged Simpli.fi's platform capabilities to enhance targeting efficiency and improve campaign performance.
- Utilized Asana for workflow management, task tracking, and team coordination.
Marketing Account Coordinator
JOHNSON GROUP
Chattanooga, USA
04.2022 - 04.2024
- Designed and implemented email marketing campaigns, improving engagement, retention, and conversion rates.
- Analyzed email performance metrics to optimize targeted marketing strategies.
- Raised client engagement and retention by 25% with under-2-hour turnaround for communications.
- Achieved 30% increase in client satisfaction by managing high-profile trucking accounts with tailored communication.
- Delivered 97% on-time project completion while enhancing client satisfaction through proactive management.
- Generated new business opportunities by identifying prospective clients in target market.
Recruiter
AMERILIFE
Chattanooga, USA
01.2018 - 04.2022
- Increased application responses by 30% through effective job postings on Indeed and ZipRecruiter.
- Achieved 10% reduction in hiring cycle time through structured oversight of a database with over 500 candidates.
- Enhanced hiring quality and alignment by 15% through systematic initial screening interviews.
- Evaluated candidate resumes against specific role criteria to improve hiring accuracy and alignment.
- Fostered communication between candidates and hiring managers to streamline workflows.
- Oversaw numerous job postings, ensuring timely management of applicant responses to enhance talent acquisition outcomes.
- Maintained candidate records and processed onboarding documentation for compliance with internal procedures.
- Optimized recruitment processes by managing candidate information in Avature and other ATS.
Education
Bachelor of Science - Public Relations, Advertising, and Applied Communication
University of Tennessee
Knoxville, TN12-2016
Skills
- Customer success support
- Client management
- Account Management
- Client Retention Strategies
- Client Onboarding Processes
- Email campaigns
- Data-driven marketing
- Performance Reporting
- Project management
- Project Coordination
- Customer Feedback Analysis
- Market Positioning Strategies
Certification
Google SEO, University of California, Davis, 01/01/14, 4QL88LEXEPBC, Search Engine Optimization, Search Engine Algorithms, Persona Development
Projects
- Competitive Research Brief, DeeZee, Developed a competitor research framework by analyzing company positioning, product offerings, pricing strategies, marketing efforts, pricing models, tiers, and promotional strategies to identify competitive opportunities.
- Competitive Research Analyst (B2B), Haven Creative (Contract), Conducted competitive and brand positioning research across manufacturing and industrial sectors by examining competitor messaging, brand narrative, and marketing strategy to inform client positioning and campaign direction.
- Competitive Research Analyst (B2B), Johnson Group (Contract), Conducted ongoing competitive intelligence within the trucking industry by assessing competitor compensation structures, home time offerings, benefits, and hiring strategies.
Timeline
Client Success Coordinator
INTRINSIC DIGITAL
08.2024 - 04.2026
Marketing Account Coordinator
JOHNSON GROUP
04.2022 - 04.2024
Recruiter
AMERILIFE
01.2018 - 04.2022
Bachelor of Science - Public Relations, Advertising, and Applied Communication
University of Tennessee