Faith McCaul
Early Learning Ventures
Chesnee,SC
15
years of professional experience
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Work History
Client Success Coordinator
1 Year 6 Months- Promoted into leadership due to high customer satisfaction and performance metrics.
- Partnered with internal teams to improve onboarding, workflows, and customer experience.
- Collaborated with internal teams to enhance onboarding processes, streamline workflows, and elevate customer experience.
- Promoted into leadership based on exceptional performance and customer satisfaction.
Customer Support Specialist
2 Years 6 Months- Supported more than 1,000 childcare businesses through phone, email, Zoom, and text.
- Resolved complex software and account issues, ensuring customer satisfaction and retention.
- Delivered onboarding and training sessions, documenting user progress in Salesforce to track engagement.
Courier
3 Years 4 Months- Managed high-volume delivery route, ensuring timely deliveries and high customer satisfaction.
- Optimized daily routes, enhancing efficiency, and trained new employees for improved service quality.
- Delivered time-sensitive packages using handheld scanners and route optimization tools.
- Loaded and secured shipments to prevent damage during transit.
- Verified addresses, signatures, and delivery instructions for accurate service completion.
Leasing Agent
1 Year 9 Months- Achieved leasing targets by overseeing applications, conducting tours, and fostering resident relationships.
- Conducted property tours and explained floor plans, pricing, and community amenities to prospective residents.
- Managed lease applications, screened applicants, and prepared accurate rental documents for move-ins and renewals.
- Responded promptly to resident inquiries, resolving concerns and maintaining strong customer service standards.
Product Advisor
1 Year 7 Months- Recognized consultative sales, product knowledge, and outstanding customer service.
- Advised customers on Microsoft device and software features to match solutions with needs.
- Demonstrated Windows, Surface, and Microsoft 365 capabilities through tailored product walkthroughs.
- Guided consultative conversations to uncover requirements and recommend appropriate technology bundles.
Sales Associate
2 Years 3 Months- Provided personalized customer service in fast-paced retail environment, enhancing customer satisfaction and loyalty.
- Assisted customers with product selection, sizing, and personalized gift recommendations.
- Operated cash register, processed payments, and balanced transactions accurately.
- Maintained visual merchandising standards and refreshed displays to support seasonal promotions.
Education
Bachelor of Arts - Political Science
Skills
Customer Success
Client Onboarding
SaaS Support
Escalation Management
Customer Retention
Salesforce CRM
CRM expertise
CRM tools
Technical Support
Data Management
Process Improvement
Operational Compliance
Team Leadership
Employee Coaching
Team collaboration
Customer service
Decision-making
Problem-solving
Microsoft Office
Logistics Coordination
CRM software
Accomplishments
- Supervised team of 6 staff members.
- Collaborated with team of 4 in the development of CREDIBLE Software.
Timeline
Client Success Coordinator
Early Learning Ventures
09.2024 - 03.2026Read More
Customer Support Specialist
Early Learning Ventures
03.2022 - 09.2024Read More
Courier
FedEx Express
10.2018 - 02.2022Read More
Leasing Agent
Anderson Communities
11.2014 - 08.2016Read More
Product Advisor
Microsoft
04.2013 - 11.2014Read More
Sales Associate
Spencer Gifts
09.2011 - 12.2013Read More
University of Kentucky
Bachelor of Arts from Political Science
Read More
Personal Information
Title: Customer Success | Operations | Team Leadership