Amaris Reyes
Houston
Summary
Client Success professional adept at managing client relationships and driving claim volume across diverse portfolios. Demonstrated success in KPI tracking and reactivating dormant accounts, enhancing account health through effective cross-functional collaboration and conflict resolution.
Overview
8
8
years of professional experience
Work History
Client Success Coordinator
Alternative Claims Management (ACM)
Remote
04.2025 - Current
- Own client relationships and serve as primary point of contact across full claim lifecycle
- Drive claim submission volume by re-engaging dormant accounts
- Partner with Billing/MD and DR teams to ensure timely claim progression and resolution
- Track and manage KPIs related to claim flow, engagement, and account health
- Act as escalation point for client issues, ensuring fast and professional resolution
- Manage claim intake as Batch Captain, and submitting them for claim readiness and qualification
- Collaborate cross-functionally to support onboarding, operations, and account growth
- Recognized as Employee of the Month (Feb 2026) for performance and impact
Client Success Coordinator
Zaladium Analytics
10.2022 - 12.2024
- Managed Fortune 1000 client relationships and acted as trusted advisor
- Oversaw operations across 200+ sites and communicated real-time updates
- Improved client satisfaction through conflict resolution and communication
- Implemented process improvements increasing operational efficiency
Sales Associate
The Home Depot
05.2020 - 10.2022
- Generated $1M+ annually through consultative sales and client engagement
- Increased retention by identifying needs and delivering tailored solutions
Sales Associate
Michael Kors
04.2018 - 05.2020
- Exceeded sales targets and ranked top 10 in performance consistently
- Trained new employees on customer experience and sales strategy
Education
BBA - Marketing, Sales
University of Houston
Houston, TX12-2022
Skills
- Client Success Management
- Account Ownership
- KPI Tracking
- Claim Lifecycle Management
- Cross-Functional Collaboration
- Client Retention
- CRM Systems
- Data Reporting
- Cross-functional collaboration
- Conflict resolution techniques
Timeline
Client Success Coordinator
Alternative Claims Management (ACM)
04.2025 - Current
Client Success Coordinator
Zaladium Analytics
10.2022 - 12.2024
Sales Associate
The Home Depot
05.2020 - 10.2022
Sales Associate
Michael Kors
04.2018 - 05.2020
BBA - Marketing, Sales
University of Houston