Darian Coleman
Houston,TX
Summary
Results-oriented Benefits Specialist with over 7 years of progressive experience in employee benefits administration, leave management, and HR compliance. Demonstrated expertise in healthcare benefits, FMLA/LOA coordination, and vendor management across diverse platforms including Oracle PeopleSoft, Workday, ADP, and Paycom. Adept at resolving complex benefit inquiries, streamlining HR processes, and ensuring full regulatory compliance with HIPAA, ACA, and ERISA standards. Committed to improving employee engagement and supporting total rewards initiatives through strategic benefits solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR Benefits Specialist
TNT Crane and Rigging
12.2023 - Current
- Administer company-wide health, dental, vision, life, and retirement benefits for 1,600+ employees.
- Act as the primary point of contact for employee benefit questions, claim escalations, and plan clarification.
- Partner with payroll to audit and reconcile benefit deductions and retroactive adjustments.
- Facilitate new hire benefit orientations and conduct QLE updates across HRIS platforms.
- Process FMLA, ADA, STD, and LOA requests; track eligibility and ensure compliance with DOL standards.
- Manage relationships with third-party vendors and insurance carriers to ensure service-level excellence.
- Ensure all benefit programs comply with HIPAA, ERISA, and COBRA regulations.
HR Benefits Specialist
Businessolver
07.2020 - 03.2023
- Delivered exceptional Tier 1 and Tier 2 support during open enrollment and year-round benefit inquiries.
- Provided daily assistance to 60–80 employees via inbound calls, resolving health and retirement benefit issues.
- Processed new enrollments, QLEs, terminations, and dependent verifications in Oracle and ADP.
- Supported Medicare retiree plan participants with billing, enrollment, and eligibility.
- Maintained HIPAA confidentiality standards while accessing sensitive employee data.
- Recommended process improvements to reduce turnaround time and improve user experience.
HR Live Support Specialist
Amazon
01.2018 - 01.2020
- Delivered real-time HR support for payroll, benefits, and leave inquiries across Amazon's national workforce.
- Processed LOA claims, STD, and LTD in compliance with internal policy and federal guidelines.
- Approved/denied LOA eligibility based on regulatory criteria, communicating decisions clearly to employees.
- Maintained data integrity across HR systems by updating benefits and compensation changes in real-time.
HR Specialist
North Houston Family Medicine
07.2016 - 01.2018
- Supported recruitment lifecycle including job postings, interview scheduling, and onboarding.
- Administered employee health benefits, payroll updates, and retirement plans.
- Educated employees on available benefit offerings and resolved claims-related concerns.
- Ensured personnel records and compliance tracking were up-to-date and audit-ready.
Education
Medical Assistant Program -
The College of Health Care
10.2018
High School Diploma - undefined
Worthing High School
Houston, TX05.2010
Skills
- Employee Benefits Administration, FMLA, ADA, and LOA Compliance, HIPAA & ACA Regulatory Compliance, Benefits Enrollment & Open Enrollment Support, Vendor & Insurance Carrier Management, Payroll & Benefits Reconciliation, Oracle PeopleSoft, Workday, ADP, Paycom, Medicare & COBRA Administration, HRIS Data Integrity & Reporting, Employee Onboarding & Benefits Orientation, Customer Service & Issue Resolution, Cross-Functional Team Collaboration
Certification
NRCMA – Nationally Registered Certified Medical Assistant, CPR Certified
Timeline
HR Benefits Specialist
TNT Crane and Rigging
12.2023 - Current
HR Benefits Specialist
Businessolver
07.2020 - 03.2023
HR Live Support Specialist
Amazon
01.2018 - 01.2020
HR Specialist
North Houston Family Medicine
07.2016 - 01.2018
High School Diploma - undefined
Worthing High School
Medical Assistant Program -
The College of Health Care
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