Darian Coook
Scotchtown,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Selector
Martin Brower
Harriman, NY
12.2021 - 05.2023
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Labeled boxes and placed in outbound collection areas.
- Collaborated with fellow team members to manage a large volume of claims.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Unloaded merchandise from delivery trucks quickly and efficiently.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce the risk of accidents and malfunctions.
- Selected products and items from shelves and pallets for customer orders.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Customer Service Cashier
KFC
Middletown, NY
03.2018 - 05.2020
- Handled customer complaints and concerns promptly, escalating complex issues to the direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Greeted customers and responded to informational requests.
- Collected credit card and cash payments to complete transactions for customer orders.
- Prepared dishes in a fast-paced environment working with teammates to maintain a high customer satisfaction rate.
- Wrapped, dated, and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Education
Some College (No Degree) - Information Technology
Google IT Support Professional Certificate
Some College (No Degree) - Information Technology
Google Foundations of Cybersecurity
High School Diploma -
Pine Bush High School
Pine Bush, NY06.2020
Skills
- Customer Support
- Work Area Maintenance
- Shipping and Packaging
- Team Collaboration
- Inventory Organization
- Relationship Building
- Customer Complaint Resolution
Timeline
Selector
Martin Brower
12.2021 - 05.2023
Customer Service Cashier
KFC
03.2018 - 05.2020
Some College (No Degree) - Information Technology
Google IT Support Professional Certificate
Some College (No Degree) - Information Technology
Google Foundations of Cybersecurity
High School Diploma -
Pine Bush High School
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