Darian R. FENTON
Orchard Park
Summary
Experienced with managing customer relations and delivering exceptional service. Utilizes effective communication and empathy to address and resolve issues promptly. Knowledge of best practices in customer service ensures consistent, positive interactions.
Overview
8
8
years of professional experience
Work History
Customer Experience Representative
Ingram Micro
03.2021 - Current
- Identified and developed partner relationships in Western US territory.
- Consistently met and exceeded monthly sales targets by providing excellent customer service and leveraging product knowledge.
- Regularly conducted meetings with customers and vendors to drive revenue growth.
Sales Lead
Ascena Retail Group Inc.
06.2019 - 12.2021
- Managed associates and assigned tasks to fit skill levels and maximize team performance.
- Managed cash register operations using POS system, including processing sales and returns.
- Analyzed merchandising reports to predict future trends and oversaw daily functions of store to meet sales goals.
Office Assistant of the Registrar
Buffalo State College
01.2018 - 12.2019
- Assisted with planning and set up of registration events held on campus.
- Completed office tasks including organization of files and scanning of official student documents.
- Maintained office equipment, including computers, copiers, and printers ensuring reliable function at all times.
Education
Bachelor of Science - Fashion and Textile Technology
SUNY Buffalo State University
05.2020
Skills
- Accuracy and attention to detail
- Organized
- Problem analysis
- Effective communication
- Data analysis
- Multi-tasking
- Team collaboration
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
Timeline
Customer Experience Representative
Ingram Micro
03.2021 - Current
Sales Lead
Ascena Retail Group Inc.
06.2019 - 12.2021
Office Assistant of the Registrar
Buffalo State College
01.2018 - 12.2019
Bachelor of Science - Fashion and Textile Technology
SUNY Buffalo State University
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