Darian Hawkins

Help clients with putting together a complete outfit. Contact clients informing them of promotions and sale events. Set up one on one appointments with clients for tailoring and alterations. Subject matter expert on all clothing, shoe, and accessories offered in the store. Building relationships with clients to garner repeat business. Sold over $600,000 in merchandise in 2018. Proficient in Made to Measure fittings in suiting for clients.

• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Kept apprised of emerging trends and provided informative customer service to assist in product selection.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Processed orders through system and coordinated product deliveries.
• Sold various products by explaining unique features and educating customers on proper application.
• Educated customers on product and service offerings.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Drove sales of shoes and Men’s Sportswear products by applying proactive nature, knowledge of customer preferences and active listening skills.
• Took over as the TOM FORD DSA
• Sold over a million dollars last year
• Worked during major remodel of Men’s department

Assisting sales associates with gift wrapping merchandise. Assisting customers with merchandise and building connections. Making sure all customers have been greeted and have been assisted. 

Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Exceeded targeted sales goals by 40%. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions.