Nathaniel Trujillo
Albuquerque,NM
Summary
Results-driven delivery professional with a strong commitment to road safety and a flawless driving record. Efficiently documents daily activities, manages customer paperwork, and ensures prompt payment collection. Demonstrates a proven ability to strategize and execute optimal routes for maximum delivery efficiency and customer satisfaction. Brings 5 years of experience in warehouse shipping and receiving, including expertise in forklift operation, merchandise loading, and consistently punctual deliveries. Meticulous self-starter and collaborative team player who is well-versed in DOT regulations and order verification processes. Dedicated to prioritizing precision in every delivery.
Overview
9
9
years of professional experience
Work History
Sales Associate
Ferguson
04.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Managed a portfolio of accounts, ensuring timely follow-up on leads and maintaining accurate records in CRM system.
- Developed new business opportunities by identifying and targeting high-potential prospects.
- Implemented effective sales strategies to achieve consistent growth in competitive markets.
Delivery Driver
Lowes
02.2021 - 03.2023
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Maintained safe driving habits to protect property and general public on roadways.
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Performed deliveries throughout the state of New Mexico.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
- Verified order details at distribution center and customer locations to prevent errors.
- Delivered items to customers and presented invoices for payments.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Loaded, balanced and secured product to safely transport goods.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
CCA
Usps
10.2020 - 01.2021
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Maintained professional and effective public relations with customers and community members.
- Provided exemplary services to customers by being pleasant and engaging and offering to assist with any mail-related concerns.
- Used portable electronic scanner to track parcels and record tracking progress.
- Prepared mail in sequence of delivery for optimal productivity.
- Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
- Collected mail from distribution and prepared in sequence for efficient delivery.
- Acquired customer signature for registered and insured mail.
- Handled undeliverable mail in accordance with established procedures.
- Gathered mail and packages from mailboxes on foot and by vehicle on designated route.
- Collected customs charges, postage due and C.O.D. payments.
- Cleaned and checked over vehicle after completion of all daily deliveries.
- Assisted customers in receiving oversized parcels by carrying items inside.
- Sold stamps and money orders to mail customers along daily route.
Sales Associate
Home Depot
03.2016 - 08.2020
- Greeted customers and offered assistance to build favorable first impression and positive experience.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
- Acted as initial contact in addressing customer concerns.
- Built trusting relationships with customers by making personal connections.
- Met merchandise processing standards and maintained organized and accessible work area.
- Personally delivered merchandise orders to clients, verifying accuracy of orders, processing payments and offering self as resource for future needs.
- Organized and loaded product shipments and boxes.
- Informed customers about current sales, promotions and policies to shape buying behavior.
- Answered questions with useful and accurate information to earn customer confidence and build trust.
- Stayed up to date on all company products and services to support sales objectives.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Explained features and benefits of merchandise to customers to increase sales and profits.
- Continuously met sales goals via strategic prospecting.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma -
West Mesa High School
Albuquerque, NM03.2011
Skills
- Defensive driver training
- Route management
- Skilled forklift operator
- Pallet jack and hand truck operation
- Cargo handling
- Customer Service
- Responsible driver
- Retail Logistics
- Time management skills
- Experienced manual transmission driver
Timeline
Sales Associate
Ferguson
04.2023 - Current
Delivery Driver
Lowes
02.2021 - 03.2023
CCA
Usps
10.2020 - 01.2021
Sales Associate
Home Depot
03.2016 - 08.2020
High School Diploma -
West Mesa High School