Darian Kidd
Customer Service Representative
Monticello,KY
Summary
Dynamic professional with a proven track record at Jarvis Insurance Agency, Inc., excelling in customer relations and problem-solving. Leveraged active listening to enhance customer loyalty and utilized expert knowledge in product and service solutions for impactful client education. Demonstrated proficiency in call management, achieving significant improvements in customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Jarvis Insurance Agency, Inc.
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new personnel regarding company operations, policies and services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Educated clients on insurance policies and procedures.
Eyelash Extension Technician
Self-employed
07.2020 - 05.2022
- Participated in continuing education opportunities to maintain current skills and stay informed about industry advancements.
- Sought professional training and applied newest methods of eyelash extension application.
- Educated clients on proper maintenance techniques for their extensions, resulting in fewer issues or complaints.
- Listened to client preferences for effect created by eyelash extensions and suggested best-suited products.
- Contributed to increased social media presence by sharing before-and-after photos showcasing outstanding eyelash extension transformations.
Customer Service Representative
Kentucky Farm Bureau
04.2020 - 10.2020
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Hostess
Texas Roadhouse Restaurant
07.2019 - 04.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Customer Service Representative
Blackboard, Inc.
07.2019 - 09.2019
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Met customer call guidelines for service levels, handle time and productivity.
Server
The Whistle Stop
04.2018 - 03.2019
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Mccreary Central High School
Stearns, KY 05.2001 -
Skills
Customer Relations
Product and service solutions
Active Listening
Problem-solving
Timeline
Customer Service Representative
Jarvis Insurance Agency, Inc.
05.2022 - Current
Eyelash Extension Technician
Self-employed
07.2020 - 05.2022
Customer Service Representative
Kentucky Farm Bureau
04.2020 - 10.2020
Hostess
Texas Roadhouse Restaurant
07.2019 - 04.2020
Customer Service Representative
Blackboard, Inc.
07.2019 - 09.2019
Server
The Whistle Stop
04.2018 - 03.2019
High School Diploma -
Mccreary Central High School
05.2001 -
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