Darian Kinsey
Maryland Heights,MO
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at analytical researching and maintaining documentation systems, data entry and communications. Knowledgeable in billing operations, business processes and customer service best practices.
Overview
4
4
years of professional experience
Work History
Provisioning and Activation Coordinator
Spectrum Communications
06.2021 - Current
- Resolved residential and business order issues including number transfers, directory listings, and preparing services for activation.
- Functions also included creating new packages and repackaging already existing sales orders for clients and correcting any sales errors.
- Awards: Spectrum Bronze Award/Keys to Success, Super Star, Perfect Attendance
- Coached employees through day-to-day work and complex problems.
- Provided mentoring for new team members.
Mobile Activation Coordinator
Spectrum Communications
06.2020 - 06.2021
- Provided wireless service provisioning and support for residential mobile telephone customers, supporting post-sales activities including configuration requirements for mobile voice services and tasks ranging from order validation, billing system access and entry, customer contact and scheduling, order monitoring/escalation, order corrections/exceptions and complete phone activation
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Distributions: Banking Service Branch Team Support
Edward Jones Financial Institution
09.2019 - 05.2020
- Assisted branch teams with opening and editing non-retirement accounts, trust accounts, and business accounts that included discussing required fields during account opening, documentation required, and required client information
- Assisted branch teams with applying POA to eligible accounts and reviewing certain account restrictions, and supporting other account maintenance questions
- Assisted transferring funds for clients through non-retirement accounts, trust accounts, and business accounts.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Resolved escalated customer and associate issues and counseled associates.
Education
Mass Communications/Business: Integrated Marketing Communications -
Jackson State University
04.2017
Skills
- Customer service
- Communication
- Data Analysis
- Time Management
- Microsoft word
- Microsoft excel
- Document Management
- Data Entry
- Financial Management
Accomplishments
- Achieved the Spectrum Bronze Award/Keys to Success through effectively assisting team members, going above and beyond to reach my numerical goals, and mentoring new employees.
- Achieved Super Star by averaging a low handle time between tasks with accuracy and efficiency (5 minutes or less on one task).
- Perfect Attendance
Timeline
Provisioning and Activation Coordinator
Spectrum Communications
06.2021 - Current
Mobile Activation Coordinator
Spectrum Communications
06.2020 - 06.2021
Distributions: Banking Service Branch Team Support
Edward Jones Financial Institution
09.2019 - 05.2020
Mass Communications/Business: Integrated Marketing Communications -
Jackson State University