Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
Languages
Timeline
Generic

THOMAS DIGIROLAMO

DEER PARK

Summary

I am an adaptive, motivated worker with a versatile skill set, eager to foster a positive and constructive environment amongst my peers and colleagues. I operate exceptionally-well under pressure, within fluctuating circumstances, and consistently maintain a superlative level of customer service. I welcome all challenges and seek to apply the technical qualities I've developed to a new position, primed for upwards mobility. I am naturally a leader and have performed each of the tasks described in this resume both as an individual and a team-member.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Telecom Provisioning Tech - Service Activation

Lightpath Telecommunications
02.2018 - Current
  • Kept network current with demand by deploying planned enhancements
  • Traced faults by troubleshooting communication architectures, topologies and hardware
  • Collaborated with cross-functional teams to resolve complex technical issues
  • Analyzed network performance data and made recommendations for improvements
  • Managed vendor relationships to ensure timely delivery of products and services
  • Designed and implemented telecommunications systems to meet client needs
  • Troubleshot network malfunctions and outages, identifying root causes, and implementing corrective actions
  • Trained junior engineers in best practices related to telecommunications engineering
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Pyrotechnician Chief

Special FX Wizards
05.2014 - Current
  • Executed large scale coordinated firework shows, including breaking three world records in Saudi Arabia
  • Communicated all safety protocols to military, police and junior technicians during relevant rehearsals and showcases
  • Performed extensive quality control to ensure a safe and success environment for my crew and the venue
  • Trained junior technicians in all things related to safety protocols, emergency action plans and local jurisdiction regulations regarding the showcase

Education

High School -

William Floyd High School
06.2013

Skills

  • Analytical Problem Solving
  • Effective Communication Abilities
  • Continuous Learning Mindset
  • Network Design Expertise
  • Troubleshooting and diagnosis
  • Leadership
  • Network configuration
  • SLA compliance
  • Team collaboration

Accomplishments

Awarded Lightpath "Impact" Employee for exceptional customer service and high level troubleshooting with special dedication to a qualified project.

Certification

  • CompTIA Network+
  • Pursuing CCNA - expected 4/25

Awards

  • 2024 'Lightpath Impact Employee of the Month' winner, demonstrating significant impact while providing exceptional customer service
  • 2024 High achievement review from Director of Provisioning resulting from exceptional work going above and beyond standard job duties

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Telecom Provisioning Tech - Service Activation

Lightpath Telecommunications
02.2018 - Current

Pyrotechnician Chief

Special FX Wizards
05.2014 - Current

High School -

William Floyd High School

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THOMAS DIGIROLAMO