Summary

Overview

Work History

Education

Skills

Timeline

Darian Mann

Technician

Stone Mountain,GA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

years of professional experience

Work History

Line Lead / Technician

Renova Technology

1425 Oakbrook Dr, Ste 600 Norcross, GA 30093

11.2022 - Current

Oversaw daily operations, ensuring compliance with safety and quality standards.
Mentored team members, fostering skills development and promoting a collaborative work environment.
Streamlined production workflows, improving efficiency and reducing downtime across multiple shifts.
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation. Flashing 200 som a day, and testing 175 flock cameras a day.
Implemented process improvements that enhanced product quality and consistency in output.
Trained and mentored team members on efficient workflow processes and best practices.
Supervised daily production operations, ensuring adherence to safety and quality standards.

Customer Service Representative

Public Storage

Tucker, GA

08.2021 - 11.2022

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Maintained 234 customers and there rental unit making sure the unit and area stay clean.
Provided primary customer support to internal and external customers.
Answered customer telephone calls promptly to avoid on-hold wait times.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Answered product and service questions, suggesting other offerings to attract potential customers.
Recorded account information to open new customer accounts.
Updated account information to maintain customer records.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cross-trained and backed up other customer service managers.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Supervised supplies in inventory and submitted reorder requests.

Production Manager

Precision Hose Inc.

Snellville, GA

05.2008 - 07.2022

Determined suitable crew requirements, scheduled employees and worked with human resources to meet changing production schedules.
Assessed manufacturing processes and recommended improvements to increase productivity.
Implemented quality improvement changes to minimize product defect rates.
Sourced materials to keep up with production goals and meet customer demands.
Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Verified transactions, product orders and shipping dates and entered information into databases and reports.
Packed items into appropriate containers for shipment.
Received cargo by lifting and moving it using hand trucks and pallet jacks.
Operated multiple types of cherry picker equipment in utility maintenance environments with zero safety incidents.

Order Selector

McKesson Healthcare

Suwanee, GA

05.2000 - 06.2008

Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents at 100%.
Trained 20 new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Ensured accurate order selection through thorough product verification and scanning processes.
Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
Entered package information into company's computer system.
Kept work areas neat, clean and free from debris.
Moved merchandise using forklifts, pallet jacks and hand trucks.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Operated forklifts and pallet jacks to efficiently select and transport orders.
Collaborated with supervisors to optimize storage layouts for improved accessibility and efficiency.

Technical Lead

Dish Network Retailer