Dynamic and dependable, with a proven track record of enhancing customer experiences at Hattricks Irish Pub through exceptional service and efficient bar operations. Leveraged strong multitasking and clear communication skills to develop loyal clientele and train staff, significantly improving team performance. Expert in maintaining cleanliness and hygiene, ensuring a welcoming environment for guests.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Hattricks Irish Pub
08.2020 - Current
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Bartender
Ball Park Village
03.2022 - 12.2024
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Built relationships with vendors to manage orders and negotiate costs.
Developed creative bar menus and drink recipes by researching emerging industry trends.
Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Created attractive bar displays by strategically arranging bottles and glasses.
Helped management plan and serve bar menu exceeding customer expectations.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Assisted with inventorying beverage stock and bar supplies.
Upheld strict regulations for safe alcohol service and food safety.
Maintained impeccably clean, attractive and well-stocked bar area.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Caretaker
Delmar Gardens
01.2015 - 12.2016
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Server
Applebee's Grill + Bar
04.2018 - 03.2020
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Crossed trained and worked with TOGO.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Dealt with server safe, learned new regulations, and ID scanning, over serving. Getting certified.
Elderly Caregiver
Right At Home Health Care
09.2016 - 12.2017
Offered companionship and kindness to elderly patients.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Changed catheter bags and colostomy bags
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Education
Timberland High School
Ofallen, MO
08.2015
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Outgoing personality
Cleanliness and hygiene
Customer service expertise
Suggestive selling
Team training and development
Basic accounting
Marketing and sales experience
Bar operations management
Honest and dependable
Responsible
Certification
Server Safe Certified
Smart Server Certified
Timeline
Bartender
Ball Park Village
03.2022 - 12.2024
Bartender
Hattricks Irish Pub
08.2020 - Current
Server
Applebee's Grill + Bar
04.2018 - 03.2020
Elderly Caregiver
Right At Home Health Care
09.2016 - 12.2017
Caretaker
Delmar Gardens
01.2015 - 12.2016
Server Safe Certified
Smart Server Certified
Timberland High School
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