Darian Rogers
Middleburg,Florida
Summary
Former Military Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation and meet legal requirements.
Overview
13
13
years of professional experience
Work History
Medical Assistant/Surgery Scheduler
Southeast Orthopedics
08.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Obtained client medical history, medication information, symptoms, and allergies.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Performed medical records management, including filing, organizing and scanning documents.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Health and Wellness Receptionist
New Life Healthcare
01.2023 - 08.2023
- Managed over 30 customer calls per day
- Analyzed health data and created reports to present to company leader
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Developed care plans and programs for clients based on individual health concerns and advised on specific diet and exercise plans.
- Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
- Skilled at working independently and collaboratively in a team environment
- Resolved problems, improved operations and provided exceptional service
Waitress
Outback Steakhouse
08.2012 - 08.2023
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Patient Services Coordinator
Cora Physical Therapy
05.2021 - 12.2022
- Contacted insurance company to verify patient coverage before visit.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Sent medical and surgical questionnaire forms to patients to obtain missing information.
- Collected time of service payments and issued receipts.
- Answered over 50 telephone calls per day to handle rescheduled, missed and reassigned visit requests.
Military Cop
United States Navy, USN
11.2016 - 05.2021
- Oversaw 23 sailors each shift as the Assistant Watch Commander
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained 100 plus staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed timely and effective replacement of damaged or missing products.
Education
Undergraduate Certificate - Forensics
American Military University
Charles Town, WV10.2020
Bachelor of Science - Criminal Justice
Indiana State University
Terre Haute07.2015
Skills
- Social Perceptiveness
- Procedures Compliance
- Effective Working Relationships
- Critical Thinking Abilities
- Statistical Analysis
- Emergency Alarm Monitoring
Timeline
Medical Assistant/Surgery Scheduler
Southeast Orthopedics
08.2023 - Current
Health and Wellness Receptionist
New Life Healthcare
01.2023 - 08.2023
Patient Services Coordinator
Cora Physical Therapy
05.2021 - 12.2022
Military Cop
United States Navy, USN
11.2016 - 05.2021
Waitress
Outback Steakhouse
08.2012 - 08.2023
Undergraduate Certificate - Forensics
American Military University
Bachelor of Science - Criminal Justice
Indiana State University
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