Results-driven customer service professional with a proven track record in resolving complaints and educating clients on banking products. Leveraging technical support skills to enhance customer engagement and streamline processes.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bank of America
11.2025 - 06.2026
Assisted customers with account inquiries and transactions efficiently.
Resolved customer complaints through effective communication and problem-solving skills.
Provided support in processing loan applications and account changes accurately.
Educated clients on banking products and services, enhancing their understanding and engagement.
Warehouse Worker
Amazon
Montgomery, AL
01.2025 - 11.2025
Operated pallet jacks and forklifts to efficiently transport goods within warehouse environment.
Processed incoming shipments, verifying accuracy of items against packing lists.
Maintained cleanliness and organization of work areas to ensure safety compliance.
Assisted team members in picking, packing, and shipping orders accurately and timely.
Utilized inventory management systems to track stock levels and product locations.
Warehouse Worker
Hyundai Motor Manufacturing Alabama
Montgomery, AL
01.2022 - 12.2024
Identified process inefficiencies, suggesting improvements for increased workflow efficiency.
Conducted regular equipment inspections to ensure proper functionality and safety standards.
Trained new employees on standard operating procedures and safety protocols effectively.
Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Education
No Degree - Dental Hygiene
H. Council Trenholm State Technical College
Montgomery, AL
High School Diploma -
Jefferson Davis High School
Montgomery, AL
05.2019
CompTIA Information Technology Fundamentals (ITF+) -
Montgomery Regional Workforce Training Center
Montgomery, AL
12.2025
Skills
Customer service
Active listening
Critical thinking
Data entry
Computer proficiency
Relationship building
CRM software proficiency
Technical support
Timeline
Customer Service Representative
Bank of America
11.2025 - 06.2026
Warehouse Worker
Amazon
01.2025 - 11.2025
Warehouse Worker
Hyundai Motor Manufacturing Alabama
01.2022 - 12.2024
No Degree - Dental Hygiene
H. Council Trenholm State Technical College
High School Diploma -
Jefferson Davis High School
CompTIA Information Technology Fundamentals (ITF+) -