Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darian Smith

Montgomery

Summary

Results-driven customer service professional with a proven track record in resolving complaints and educating clients on banking products. Leveraging technical support skills to enhance customer engagement and streamline processes.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Bank of America
11.2025 - 06.2026
  • Assisted customers with account inquiries and transactions efficiently.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Provided support in processing loan applications and account changes accurately.
  • Educated clients on banking products and services, enhancing their understanding and engagement.

Warehouse Worker

Amazon
Montgomery, AL
01.2025 - 11.2025
  • Operated pallet jacks and forklifts to efficiently transport goods within warehouse environment.
  • Processed incoming shipments, verifying accuracy of items against packing lists.
  • Maintained cleanliness and organization of work areas to ensure safety compliance.
  • Assisted team members in picking, packing, and shipping orders accurately and timely.
  • Utilized inventory management systems to track stock levels and product locations.

Warehouse Worker

Hyundai Motor Manufacturing Alabama
Montgomery, AL
01.2022 - 12.2024
  • Identified process inefficiencies, suggesting improvements for increased workflow efficiency.
  • Conducted regular equipment inspections to ensure proper functionality and safety standards.
  • Trained new employees on standard operating procedures and safety protocols effectively.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.

Education

No Degree - Dental Hygiene

H. Council Trenholm State Technical College
Montgomery, AL

High School Diploma -

Jefferson Davis High School
Montgomery, AL
05.2019

CompTIA Information Technology Fundamentals (ITF+) -

Montgomery Regional Workforce Training Center
Montgomery, AL
12.2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Relationship building
  • CRM software proficiency
  • Technical support

Timeline

Customer Service Representative

Bank of America
11.2025 - 06.2026

Warehouse Worker

Amazon
01.2025 - 11.2025

Warehouse Worker

Hyundai Motor Manufacturing Alabama
01.2022 - 12.2024

No Degree - Dental Hygiene

H. Council Trenholm State Technical College

High School Diploma -

Jefferson Davis High School

CompTIA Information Technology Fundamentals (ITF+) -

Montgomery Regional Workforce Training Center