Darian Tegtmeier
Jacksonville ,NC
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in scheduling, data entry and database administration. Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Receptionist
Capital Automotive Group
Jacksonville, NC
05.2025 - Current
- Managed front desk operations, ensuring efficient customer service and positive visitor experiences.
- Streamlined communication processes between departments, improving response times for internal inquiries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Title Clerk
Capital Automotive Group
Jacksonville, NC
11.2023 - 05.2025
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
- Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
- Negotiated successfully with lienholders to resolve outstanding debt issues impacting clients'' ability to secure clear vehicle titles promptly.
- Facilitated smoother transactions, coordinating with sales departments to ensure all necessary documents were collected and processed in timely manner.
- Accelerated processing times for titles, establishing productive relationships with DMV offices and other external agencies.
- Enhanced data integrity with rigorous verification of vehicle ownership and lien information.
- Minimized risk of fraud, conducting in-depth verification of signatures and identification on title documents.
- Improved customer satisfaction by providing detailed explanations of title transfer processes and requirements.
- Ensured legal compliance, diligently reviewing all submitted documents for adherence to state laws and regulations.
- Increased departmental productivity, multitasking between title processing, customer service, and administrative duties.
- Enhanced accuracy of document processing by meticulously reviewing and verifying titles and registrations for errors.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
Service Writer Assistant
Capital Automotive Group
Jacksonville, NC
02.2020 - 11.2023
- Managed service department operations, ensuring efficient workflow and customer satisfaction.
- Coordinated communication between service technicians and customers to address inquiries and schedule appointments.
- Documented service requests and maintained accurate records in dealership management software.
- Managed the service departments customer satisfaction surveys to ensure all customers recieved the highest quality of customer service from our service advisors.
- Managed the dealerships loaner agreements for customers who needed transportation for the duration of their service repairs.
Business Development Representative
Marine Chevrolet Cadillac
Jacksonville, NC
06.2017 - 02.2020
- Conducted market research to identify potential customer segments and opportunities.
- Developed and maintained relationships with clients to enhance customer satisfaction.
- Assisted in creating marketing materials to support sales initiatives.
- Collaborated with cross-functional teams to streamline communication processes.
Education
High School Diploma -
Jacksonville High School
Jacksonville, NCSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Office administration
Timeline
Receptionist
Capital Automotive Group
05.2025 - Current
Title Clerk
Capital Automotive Group
11.2023 - 05.2025
Service Writer Assistant
Capital Automotive Group
02.2020 - 11.2023
Business Development Representative
Marine Chevrolet Cadillac
06.2017 - 02.2020
High School Diploma -
Jacksonville High School