Dariana Carmona Morales
Madison,WI
Summary
Driven professional with a proven track record at UW Health, adept in HIPAA Compliance and excelling in customer service. Skilled in fostering patient relationships, streamlining operations for efficiency at Bath and Body Works, and enhancing team collaboration. Demonstrates a unique blend of medical terminology knowledge and Spanish fluency, significantly improving patient registration processes and operational outcomes. Dependable Patient Access Representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Rep Amb Billing
UW Health
04.2023 - 09.2024
- Educated patients on importance of preventive health care and insurance coverage.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
Supervisor of Operations
Bath and Body
01.2022 - 01.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Sales Associate
Bath & Body Works
02.2019 - 01.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
Education
High School Diploma -
East High School
Madison, WI06.2019
Skills
- Multitasking and Organization
- HIPAA Compliance
- Insurance Verification
- Patient check-in
- Customer Service
- Problem-Solving
- Team Collaboration
- Patient Registration
- Spanish Fluency
- Medical Terminology
Certification
- Medical Interpreting Training - 1 year
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Timeline
Patient Access Rep Amb Billing
UW Health
04.2023 - 09.2024
Supervisor of Operations
Bath and Body
01.2022 - 01.2023
Sales Associate
Bath & Body Works
02.2019 - 01.2022
High School Diploma -
East High School