Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Darianna Rios

Kingwood

Summary

Pre-Planning Advisor with background in working closely with clients to develop comprehensive pre-need funeral plans. Strengths include compassionate client engagement, end-of-life planning expertise and strong communication skills. Previous roles have demonstrated success in easing the burden of bereavement by ensuring all details are handled with dignity and respect.

Overview

6
6
years of professional experience

Work History

Pre-Planning Advisor

Dignity Memorial
Houston
04.2022 - Current
  • Assessed customer needs and provided advice on funeral arrangements, cemetery services, cremations, and other related topics.
  • Conducted presentations to educate individuals on pre-planning options available.
  • Communicated regularly with family members throughout the planning process to provide updates and answer questions.
  • Manage phone calls, schedule follow-ups, and maintain client relationships.
  • Guide families with compassion and professionalism.

Front Desk Receptionist

J Thompson Salons
Humble
09.2019 - 04.2022
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Assisted with scheduling appointments for clients and visitors.
  • Responded to customer inquiries via phone, email, and in person.
  • Greeted customers warmly and made them feel welcome.
  • Handled incoming and outgoing mail and packages.

Sales Associate

Victoria Secret
Humble
06.2019 - 09.2019
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers and provided exceptional customer service.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Handled customer complaints in a professional manner.

Education

Associate of Arts - Elementary School Teaching

Lone Star College
Houston, TX
04-2023

High School Diploma -

Porter High School
Porter, TX
05-2019

Skills

  • Bilingual (English, Spanish)
  • Time management
  • Appointment scheduling
  • Compassionate communication
  • Customer education
  • Team building
  • Task prioritization
  • Adaptability and flexibility

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Pre-Planning Advisor

Dignity Memorial
04.2022 - Current

Front Desk Receptionist

J Thompson Salons
09.2019 - 04.2022

Sales Associate

Victoria Secret
06.2019 - 09.2019

Associate of Arts - Elementary School Teaching

Lone Star College

High School Diploma -

Porter High School

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