Summary
Overview
Work History
Education
Skills
Timeline
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Darianne Douglas

River Falls,WI

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance whether it be in operations, accounting, or customer service departments.

Overview

8
8
years of professional experience

Work History

Sr. Contracts and Licensing Specialist

LeClair Group
06.2022 - 09.2025
  • Conducted thorough reviews of license documentation to maintain accuracy and consistency.
  • Managed 75 licensing applications and renewals in accordance with compliance and regulatory requirements.
  • Communicated with agents and carriers for any required follow up
  • Coordinated with internal teams to streamline licensing workflows and enhance efficiency.
  • Reviewed and processed license applications, ensuring accuracy and adherence to standards.
  • Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
  • Met with carrier partners as needed for licensing updates and inquiries.
  • Reduced processing time for license approvals by implementing standardized procedures and documentation requirements.

Credit Operations

Veritiv Corp
11.2019 - 06.2022
  • Reviewed and processed a variety of accounting requests (tax credits and billings, shortages and overages, incorrect invoicing, etc)
  • Worked directly with multiple accounting teams to process credit and billing requests.
  • Adjust and bill freight on BOLs uploaded in system daily.
  • Managed 8 warehouse inventories and freight billings across U.S.
  • Provided ongoing support to colleagues through mentoring, coaching, and sharing best practices in credit operations management.
  • Proactively identified potential issues in credit operations processes, implementing solutions to mitigate risks and enhance efficiency.
  • Worked directly with management for special projects.
  • Resolved problems, improved operations and provided efficient service.

Billing Specialist & Account Executive

Turnkey Corrections
06.2017 - 10.2019
  • Processed 150 billing statements and invoices using proprietary software to ensure accuracy and timely submissions.
  • Processed both accounts receivable and accounts payable on daily, weekly, and monthly basis.
  • Completed monthly credit card expense reporting.
  • Developed and implemented chargeback process to counteract fraudulent activity from customer base.
  • Completed daily bank reconciliation.
  • Process check payouts for any accounts payable or payroll related items.
  • Daily bank deposit of checks through check batching software.
  • Worked with multiple departments to correct billing discrepancies.
  • Provided remote support to customers, diagnosing and resolving technical issues effectively.
  • Developed tools and resources for other techs to use in common customer service calls.
  • Developed troubleshooting knowledgebase for windows operating systems

Education

Bachelors - Business Management

DeVry University
Orlando, FL
09-2027

High School Diploma -

Lincoln High School
Lake City, MN
06.2013

Skills

  • Oracle, PeachTree, Great Plains
  • Windows OS, Mac OS
  • Excel, Word, and Adobe
  • Outlook, Gmail, Sharepoint, OneDrive
  • Teams, Slack, Jabber
  • ChatGPT

Timeline

Sr. Contracts and Licensing Specialist

LeClair Group
06.2022 - 09.2025

Credit Operations

Veritiv Corp
11.2019 - 06.2022

Billing Specialist & Account Executive

Turnkey Corrections
06.2017 - 10.2019

Bachelors - Business Management

DeVry University

High School Diploma -

Lincoln High School

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