Summary
Overview
Work History
Education
Skills
Volunteerism
Timeline
Generic

Valeria M. Holloway

Wake Forest,NC

Summary

Seeking an employment opportunity that leverages my strong analytical, interpersonal, organizational, and problem-solving skills to drive both personal and professional growth

Overview

21
21
years of professional experience

Work History

Senior Licensing Specialist

SAS Institute Inc.
04.2024 - Current
  • Provide direct internal support related to the creation of software contracts with customers
  • Facilitate and lead team calls with other Licensing Specialist peers
  • Enhance cross-functional collaboration between Licensing Operations and Sales as an "Inside Sales Refresher" within the Education business unit. Through effective communication and coordination of efforts, discussion and training points are review and usage of CLM/Docusign, required inclusions and approvals for varying sales paperwork requests, and overall best practices
  • Provide exceptional customer service to personnel from multiple departments, addressing inquiries with accurate information and timely responses

Licensing Specialist

SAS Institute Inc
07.2019 - 03.2024
  • Managed day-to-day administration of software contracts for assigned accounts
  • Maintained thorough knowledge of company pricing, licensing, and revenue recognition policies
  • Sustained working knowledge of applications and internal processes related to generating customer licensing documents
  • Established and maintained Microsoft Teams site for Education Practice as a central location to collaborate and communicate with Licensing Operations, with the intent of making communication more effective and shortening the sales cycle
  • Developed positive working relationships with Sales, Legal, and other internal business partners, fostering regular and open communication and efficient business processes.

Senior Associate Accounting Coordinator

SAS Institute Inc
03.2003 - 07.2019
  • Independently performed duties requiring research; processed and verified the accuracy of applicable accounting information
  • Improved internal and external customer satisfaction by interfacing with Sales, Contracts Support and Sales Tax personnel, quickly and effectively addressing customer concerns involving irregularities with payments as relating to software invoices
  • Executed data entry activities related to customer payment and non-payment, cancellations, and changes to invoices
  • Reconciled accounts and made necessary adjustments via credit memos, refunds, and unapplied cash
  • Prioritized tasks to meet tight end-of-month and end-of-quarter deadlines, pitching in to assist others as needed

Education

Bachelor of Arts - Political Science/Public Administration

North Carolina Central University
Durham, NC

Skills

  • DocuSign/CLM
  • Oracle
  • Orion
  • Microsoft 365: Word, Excel, PowerPoint, Outlook, Teams
  • Google Workspace
  • Great Plains Dynamics
  • AS400

Volunteerism

  • Diversity and Inclusion Panelist, Black Initiative Group at SAS Institute Inc
  • Youth Tutor, Read and Feed
  • Event Volunteer, Hope House of Wake Forest, Inc
  • Youth Director & Resource Officer, Friendship Chapel Baptist Church

Timeline

Senior Licensing Specialist

SAS Institute Inc.
04.2024 - Current

Licensing Specialist

SAS Institute Inc
07.2019 - 03.2024

Senior Associate Accounting Coordinator

SAS Institute Inc
03.2003 - 07.2019

Bachelor of Arts - Political Science/Public Administration

North Carolina Central University

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Valeria M. Holloway